[Resolved]  Sheikh Jamil Ahmad — Damaged Baggage

Address:

East Delhi, Delhi

This is the third and a different website that I am putting up this complaint against Air India. Its a matter of atleast a revert back from Airlines. Its so sad that being Indian I have to put up a complaint against an airline that represent my country but guess Airlines feels its worth to get these of complaints. Anyways see below the complaint sent to below emails given by a so called customer care representative but no answer yet.

[protected]@bom3.vsnl.net.in,
[protected]@airindia.in



Dear Concerned,


This is with great disappointment that I have to lodge in a complaint like this. I have been trying all methods to talk to someone who can assist me with this simple issue I had on the day of my arrival at the airport. I really expect some reply at the earliest.


I had my nike duffle bag damaged upon receiving at the IGI apt Delhi on 01st April 2012. The zipper was completely ripped off the bag along with the pad lock. Same was reported to AI baggage services Mr. C N Kumar whose initial reaction was not airlines responsibility as apt authorities built conveyer belt in a way that it damages bags qne that it is regular and repeated occurance of the issue. Finally a complaint was taken and promised a revert back by Mr. Khurana but nothing is heard until now.



I am flying back to Singapore and taking AI again on the early hours of Saturday 07th April. I look forward to get a reply with an apporpriate solution at the earliest. Please see the attached.



My tiket number:[protected]

seat number: 30 K



Rgds,

Raja