[Resolved]  Sheikh Jamil Ahmad — Denied boarding to the passengers having valid ticket and reported at proper check -in time

Address:

Thiruvananthapuram, Kerala

i) Name of Airlines : Air India
ii) Name of Passengers: Balagopal C & Chandrasekharan Nair V
iii)Flight No. : AI-264
iv) Onward Flight No. from Chennai to Hyderabad: AI-545
v) Sector (From, To) : Thiruvananthapuram to Chennai
vi) PNR & Ticket Nos. : HCVJ0 & [protected], [protected]
vii)Date of Travel :[protected]
viii) Ticket booked through Yatra.com
ix) www.yatra.com, Ph: [protected]

The nature of complaint is as follows:-

1. Terminal not intimated: whether domestic or international.
2. Change of timings not informed. Only when we reached the domestic terminal at 1300 hrs was it informed that AI-264 is to leave form the International Terminal and that the scheduled departure has been advanced by 40 minutes.
3. Once we reached the terminal concerned, it was informed at the Air India counter that the flight is full and hence I will have to wait. There were quite a few other stranded passengers as well.
4. On getting in touch with the Air India office, it was conveyed that I will be allotted a seat tomorrow morning to Chennai and that a 'private flight' will take the passengers for Hyderabad at Chennai.

Because of the aforesaid 'miscalculation' by Air India, a lot of passengers have been inconvenienced.