Sheikh Jamil Ahmad — NO REFUND AGAINST CANCELLATION

Address:

Delhi

I had booked an Air India flight on 3rd march 2013 from New Delhi to Bhopal. The ticket was booked for 19th April 2013 departure. However, on 14th April I received a phone call from AirIndia that this flight was postponed. I had to cancel my ticket (on 14th April itself) as the postponed flight timings were not suitable to my itinerary. The AirIndia executive also told me that I am eligible for 100% refund as Air India was at fault.
I had to mail my ticket details (listed below) to an e-mail id provided. I got a reply back on 15th April from Air India that my refund is being processed and I shall receive it within 15 working days.

Today is 6th May 2013, and I am still waiting for my refund. AirIndia refund section telephone numbers are either busy or no one attends to the calls. How can I get my refund back?

Electronic Ticket number (Passenger 1):[protected]
Electronic Ticket number (Passenger 2):[protected]
Web reference no.: AIBE7431967

Flight : AI 634

Airline booking referenc : YK1Q9

Ticket booked via: ICICI DEBIT CARD

Regards,
Aniruddha Sengupta
[protected]