[Resolved] Sheikh Jamil Ahmad — Travel not permitted | |||
Dear Sir, I purchased 2 return air tickets (for my son and me) online directly from official website of Air India for traveling to New Delhi from Kozhikode on 21 July 2013 and to return on 24 July 2013 (Booking Ref: JH9V6 and Web Ref: AIBE8051060). However, when we arrived to check-in the counter staff said we cannot travel since one ticket number is not being availed. Although the Duty Manager and the staff confirmed that it was a technical error by the airline they cannot either resolve the issue or let us travel on that ticket. Cancelling the journey caused us great embarrassment and losses. Apart from the ticket fair, we had to cancel the onward travel arrangements, stay and important business meetings. Our host has been disappointed and we missed the function and many potential engagements. It will be appreciated if you could take this complaint on record and ask the airline to explain the discrepancy and to compensate adequately for causing the worst experiences to us. Your prompt action will be appreciated. Yours faithfully, Fyzal Karattiyattil Mob. [protected] [protected]@live.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir,
I have purchased 2 tickets online directly from Air India for travelling on 21st July from Kozhikode to Delhi (Booking Ref: JH9V6 & Web Ref: AIBE8051060).
I made rest of the arrnagement in Delhi for my business. We had booked railway tickets from Delhi to Ambala for onward journey and organised important meetings there.
When we approached the checkin counter 2 hours before the scheduled departure time the counter staff informed me that I cannot travel with the ticket since only one person has the ticket reference. I have explained them that I have made the booking online and payment is done online. Although they could confirm that it is the technical issue with the airline they said they cannot allow a passenger without the ticket number.
I would appreciate if the Customer Complaints Forum takes this matter further and compensate the expenses, due to the cancellation of my journey and for losses incured due to disappointment of important business appointments.
Yours faithfully,
Karattiyattil Aboo Fyzal
[protected]@live.com
Mob: [protected]
I have purchased 2 tickets online directly from Air India for travelling on 21st July from Kozhikode to Delhi (Booking Ref: JH9V6 & Web Ref: AIBE8051060).
I made rest of the arrnagement in Delhi for my business. We had booked railway tickets from Delhi to Ambala for onward journey and organised important meetings there.
When we approached the checkin counter 2 hours before the scheduled departure time the counter staff informed me that I cannot travel with the ticket since only one person has the ticket reference. I have explained them that I have made the booking online and payment is done online. Although they could confirm that it is the technical issue with the airline they said they cannot allow a passenger without the ticket number.
I would appreciate if the Customer Complaints Forum takes this matter further and compensate the expenses, due to the cancellation of my journey and for losses incured due to disappointment of important business appointments.
Yours faithfully,
Karattiyattil Aboo Fyzal
[protected]@live.com
Mob: [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
3152
Pending
0
Resolved
294
View all 3152 Air India reviews & complaints
+91 11 2462 4075 [Helpdesk]
+44 207 760 3290 [UK]
+49 69 1200 9821 [Germany]
Marine Drive, Nariman Point, Mumbai, Maharashtra, India - 400021
View all Air India contact information
Indian Airlines — CHECK IN NOT PERMITTED
I was to board Indian Airlines Flight from Mumbai to Visakhapatnam with three of family members on 18/01/2010 as I WAS ON A CONFIRMED TRAVEL TICKET. I reached the airport check in counter by 9 AM sharp alongwith my family of three persons. My request was ruthlessly turned down by the counter staff stating that check in has already been closed. On repeated requests they allowed my wife and daughter to board the flight EVEN AFTER REPORTEDLY CLOSING THE CHECK IN. I lodged a written complaint with the Manager, Terminal Operations at CST, Mumbai Airport too. But as so far I am not favoured with any reply I seek your help in getting Just compensation from IA.