Shinrai Toyota — Shinrai Toyota Worli - Worst Service Station

I purchased Innova in August 2008 from Shinrai Toyota, Worli. It was my first car purchase and I thought of buying other accessories from the showroom only. Now I realized that I paid huge money for the accessories. I paid 45000/- Rs for skirting, 7000/- Rs for rear sensors which are available for only 3500/- Rs. They quoted me 12000/- Rs for rear camera which is available for only 1500/- Rs(camera only).
I made yearly contract for car polishing for approx 6000/- Rs. They said first polishing was done at the time of delivery. When I took my car for second polishing, they refused to do it saying my car is not under contract. I'd to talk to manager and convince them to polish my car. Couple of weeks ago I took my car to them for removing one stain on the bonnet and few scratches on the door. I thought I'll use my third polishing for this. Also I wanted internal cleaning done(Surf wash). Again they refused to polish my car in spite of having contract. This has made me believe that even first polishing was not done. Why would they polish brand new car?
First day they asked us to come in the evening. When we went there, they asked us to wait for some time. We waited till 9:00 pm just to know that no body was working on the car. All their workers were on leave. No body was available to do the job. This happened for another three days. Finally on the fourth day when we got our car, we found that absolutely no internal cleaning and no polishing was done at all. We refused to take the car but they forced us to take it saying everything is done. We are cheated.
Last month I wanted to replace my stock cd player for which they quoted me 5000/- Rs. I got it done in 350/- Rs from outside.
With this experience I would say stay away from Shinrai Toyota, Worli