[Resolved]  Toyota — Product not t Available

Dea Sir
My Car With Chassis Number : MA3PYGJISNH988025 Engine Number : K15BN4301602 Which Was Purchase Your Dealer Name Manoj Kumar Lohia And Address on 211 2nd Floor Sushant Tower Shushant Lok Phase 2 Sector 56 Gurugram Haryana 122011 on Purchase Date : 03-9-22 Unfortunately that Car Head on accident on 17-9-22 Sine The if is in Your Workshop in Sector 18 Gurugram the Service Advisory Superviser Name is Kishan has Informed is That We Dont Have Any Part Not Available we cant give you a Date by Wehiclewill be Repaired

I Request You to please Keep the car

Manoj Kumar Lohia
Cont : [protected]

Thanking You
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Dec 9, 2022
Complaint marked as Resolved 
Toyota customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2022
Toyota Customer Care's response

Greeting from Toyota Guest Experience Center.

We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal-to-principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers. We request customers to use those channels developed for faster redressals of their grievances.

We understand that our valued customer Mr Manoj has approached you and we have tried contacting the customer multiple times from[protected] but he/she was not contactable.

Request him/her to reach on the above mentioned Tollfree number or the respective dealer for further assistance.

Best regards,
Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd
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