[Resolved] ShopClues — Order #2145336 Still did not receive the order shows as delivered | |
Hi Team, I have placed an order for Karbonn A9+ mobile handset on 29th dec 2012, they promised to ship in 5 days but was always shown as processing until I contacted them. Later they sent it will be shipped and gave a tracking number which was a chennai address. Now the shipment is delivered in chennai and not me as I stay in hyderabad. It cant be a wrong tracking number as I already informed them 2 days before that the tracking number is wrong. They keep on saying wait wait and wait. when asked for a manager they always deny and Priyadarshan responds to my emails without answering the questions I asked but will give some other info. Dont know how he is in customer care dept... I am in contact with shopclues team for the last 7 days and not even once I got correct info. I underwent a lot of mental pressure just because of this. Also I contacted them more than 20 times with NO RESULT. escalations do not work in this stupid company. Hope this will help me filing a case on this website and faltu customer care agents. I have all the proof of the tracking number and order details and other mail communication from shopclues and bluedart which shows it is wrong. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I agree with you,
I have placed an order for Khaitan air cooler order no 2897450 dated 30 Mar 2013. After chasing them for last 15 days and I have sent almost 10 emails and made 20 calls to your customer care stating that I am unable to track my order with the given tracking no.They never bothered to listen to me. All of sudden they changed the status to delivered and inspite of informing that I have not received my order in my last complaint they have now changed the status to complete. They gave fake tracking no of DTDC. When I called the courier they denied having any such tracking no.This is very ridiculous that they never bothered to check and confirm the delivery with the customer and always given a negative response. I am very irritated that now I will file complaint against them in the consumer court and FIR in police station. They are simply cheaters and looted my money. SHOPCLUES are CHEATERS.
NEVER BUY ANYTHING FROM SHOPCLUES a big NO.
Ram Naresh
[protected]
I have placed an order for Khaitan air cooler order no 2897450 dated 30 Mar 2013. After chasing them for last 15 days and I have sent almost 10 emails and made 20 calls to your customer care stating that I am unable to track my order with the given tracking no.They never bothered to listen to me. All of sudden they changed the status to delivered and inspite of informing that I have not received my order in my last complaint they have now changed the status to complete. They gave fake tracking no of DTDC. When I called the courier they denied having any such tracking no.This is very ridiculous that they never bothered to check and confirm the delivery with the customer and always given a negative response. I am very irritated that now I will file complaint against them in the consumer court and FIR in police station. They are simply cheaters and looted my money. SHOPCLUES are CHEATERS.
NEVER BUY ANYTHING FROM SHOPCLUES a big NO.
Ram Naresh
[protected]
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We are very sorry for the inconvenience caused to you. As per our last conversation, you have received your product. For other assistance, feel free to reach at[protected] or [protected]@shopclues.com.
Regards,
ShopClues Support