ShopClues — Shopclues is Robber and Cheater. They are sending defective pieces

I ordered Lakme Eye-Conic Kajal from Shopclues. They send me defected piece, It is not in working condition.
When i sent them email for replace that product they did not reply in first time. After 15 days i again sent them an email then they replied :-

" We would like to inform you that the product which has been ordered by you is the same which has been delivered to you as per the manufacturer. Therefore, we will not be able to fulfill your request."

They are selling defected items. They are robbing public. I'll sue them and get back my money at any cost. because this is not the matter of money this is the matter of Pride.
" Saala koi bhadwaa online site khol ke hume aise nahi thag sakta..! "
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Dear Rahul,

We express regrets for the dissatisfaction caused to you in response to the received product. Kindly share your Order ID to get the immediate resolution.

Regards,
ShopClues Support
You are right Rahul ji,
I also ordered that Lakme Kajal from shopclues and they send me defected kajal. When i sent them an email regarding this, no reply yet after 9 days. These people are really robbers.
i m also trying to file complaint against it but i found this thread here.

As i m seeing here that Shopclues has replied here so i'ld like to provide my information here :

Order details::
Order number: 3456369
Order Date: 13 May 2013

Products:
Lakme Eye-Conic Smudge Free Kajal
Merchant: Trendzz

Complaint ID at Shopclues: Manufactur ing Defect-#34 56369
My Order ID is : Order #3455961
They will never reply. They are cheaters and fake people. Let's make sure we make this website closed.

Order No:-36349653 delivered date is 12 Feb but still not delivered.

Order No:[protected] delivered date is 12 Feb but still not delivered. Please deliver it asap. Tell me the issue why this is not delivered yet.

return of money

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Product not received yet

Product not received yet realy bad shipment from shopeclues.. order no : 25170587 and 23706021.

NOT DELIVERED THE PRODUCT AND TAKEN ALL THE MONEY

Order 24207163 has NOT been Shipped and it has been booked on last month . NO CALL FROM THE COMPANY.. Product had been sent till Nov11, 2014.

Product not good

Hi team,
product is not good as expected and duplicate product received
product pack receive from "ask me bazar"
all product are fake from ask me bazar
order ID : 92300975
Return ID : 2867417

please refund my money

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