[Resolved]  ShopClues — worst online purchase exp with shopclues.com for order#5481985

Hi I would like to complain against Shopclues.com as they missed to take accountability for their services. I had purchased pair of shoes and I ordered size 9 for it as I wear this size and all of my other pairs at home are of the same size. I received size 9 from shopclues.com and it is bigger for me. Now my concern is they did not mention any measurement standard like US, UK sizes for product info/display and also they did not put any other scale for reference like cm etc. Now they are giving argument seller is not ready to replace the pair because they shipped what I ordered. fair enough. My argument is with shopclues.com from who I bought the item not the direct seller. They are not ready to accept their lack of enough info for the product and at the end not holding any responsibility for any such situation. Later after so many contacts to them they asked me to bear courier charges and send the item to below address: Clues Network (P) Limited Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 – 15 I sent it using Speedpost service from Indian Post Office and today I got the parcel returned with reason telling no such company exists at given address. I am completely fed up and frustrated and dont know what to do. I can send/attach the email thread with Shopclues.com for clearer understanding if you wish. I also called min 4 times to their customer support and requested for floor manager but no one connected me and redirected to send email. Whereas on email they are telling to call and no one is in position to explain where am I wrong. I ordered what I wear (Size 9) and their manufacturing std is different and they did no disclose it. can you can please assist so that I can obtain size 8 now (one smaller than current) and as I already spent 180 rupees for courier I do not want to spend any more. Shoplcues would need to arrange a pick up now on their cost or atleast give me a call to understand my situation.