Shopping. Rediff.com — non replacement of defective product

Address:

Gurgaon, Haryana

Dear Sir,
I had purchased a Blackberry Pearl Flip 8220 Mobile Phone from Rediffshopping on 30th May 2011 for Rs.8070. After 20 days we found that defective as the battery is drained out after 12Hrs and the mobile is getting heated after making short calls also. I had complained to rediff and they made arrangement to pickup the product from me on 4th of July by Aramex courier. I got a mail which I am attaching stating that it will be replaced in 7 working days. After that I had send atleast 10 mails and the reply is the same as given
.
Dear Mahesh,
Apologize for the delay in replying to you.
In response to your query we would like to inform you that we are looking into your matter with the concerned department. As soon as we receive feedback from them we will revert back to you.

Assure you of prompt and courteous response on all your visits to Rediff.com
Warm Regards
Amit Jadhav
Customer Service
www.rediff.com

I would like to seek your kind attention to my complaint and make necessary arrangements to sort this problem out as early as possible.
Thanking You
With kind Regards
Mahesh P N
House No:2712 first floor
C Block Sushant Lok I
Gurgaon
Mobile No [protected]