[Resolved] Siemens Washing Machine — quality

rajeshprabhu

from Mumbai, Maharashtra

Address:

Maharashtra

I purchased a Siemens washing machine in 2006. It was relatively expensive but bought as salesperson pitched that it is superior quality and will work hasslefree for long duration. Within 4 years, machine has developed major mechanical problems with company putting the expense at Rs 9000+. This is not the quality one would expect when one pays brand/quality premium. Response from Siemens management suggest that such things happen. This is just to inform potential buyers to do due quality check with existing users before getting influencd by brandnames the way i did

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kumblashenoy

from Delhi, Delhi

I have purchased siemens washing machine in 2007. Just after completion of 3 years the machine has started malfunctioning and matter has been reported to their local service personnel. Though they have attended to our distress call, they have given us an estimate of Rs.5500 to carry out repairs by replacing some of its parts. The reasons adduced by their service personnel for malfunctioning of the machine is either soap powder or water. The soap powder used by us is as prescribed by the company for front load machines and water being used is from municipal water supply and the same water is used for drinking purposes by the entire residents of Cochin. This is very unfortunate to note that despite company's claim of high quality washing machines, the machines are not at all of such high standards.

KRISHNA SHENOY K., COCHIN
[protected]@gmail.com

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