Sify Broadband — Very Poor Service & No Refunds
I got a sify broadband connection in Aug.2007 from M/S Super Broadband Service, a franchise of Sify Broadband Company in Dehradun. He charged me Rs.2000.00 as installation charges with Rs.800.00 PM Service Plan. He promised me that he will give a very good service and he is having a sufficient power backup facilty.
But in the very first month, it started giving trouble, because when ever there was a power cut, immediately the internet connection was disconnected and we were not able to do any work.
I asked him that you had promised that this problem will never happen, then why there is so frequent cuts. He said that there was some problem with the UPS and he will improve its capacity or shift my cable from any other route, so that i do not face this problem.
Every month, when ever there was the time for renewal, a got a call from Sify Head Office for renewal. I complained them about the poor service provided by their franchise Super Broadband. Every time they promised that they will talk to their franchisee and solve this problem, but nothing happened.
But even after so many days and months, the same problem and same promises continued for 7 months. Till then, I had paid him Rs.2000 + 5600 (Rs.800 Pm for 7 months ).
After suffering so much, i asked him that if he is not able to provide me the facility, then he should refund me Rs.2000 and atleast half the money of per month charges, because every day during the working hours this connection was dead for almost 5-6 hours and i suffered a huge work loss.
But, then after 7 months he said that he had not promised for power backup and it is not his fault if there is no power supply by the electricity department and he straight away refused to refund me any amount.
You are requested to look into the matter and take action against Super Broadband and Sify company for cheating general public in this way and get my hard earned money refunded.
Thanking you in anticipation.
H.No. 57 / 1,
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