Sify Broadband — Very Poor Service & No Refunds

 
49 Reviews
India
 Puneet Gandhi
Sir,

I got a sify broadband connection in Aug.2007 from M/S Super Broadband Service, a franchise of Sify Broadband Company in Dehradun. He charged me Rs.2000.00 as installation charges with Rs.800.00 PM Service Plan. He promised me that he will give a very good service and he is having a sufficient power backup facilty.

But in the very first month, it started giving trouble, because when ever there was a power cut, immediately the internet connection was disconnected and we were not able to do any work.

I asked him that you had promised that this problem will never happen, then why there is so frequent cuts. He said that there was some problem with the UPS and he will improve its capacity or shift my cable from any other route, so that i do not face this problem.

Every month, when ever there was the time for renewal, a got a call from Sify Head Office for renewal. I complained them about the poor service provided by their franchise Super Broadband. Every time they promised that they will talk to their franchisee and solve this problem, but nothing happened.

But even after so many days and months, the same problem and same promises continued for 7 months. Till then, I had paid him Rs.2000 + 5600 (Rs.800 Pm for 7 months ).

After suffering so much, i asked him that if he is not able to provide me the facility, then he should refund me Rs.2000 and atleast half the money of per month charges, because every day during the working hours this connection was dead for almost 5-6 hours and i suffered a huge work loss.

But, then after 7 months he said that he had not promised for power backup and it is not his fault if there is no power supply by the electricity department and he straight away refused to refund me any amount.

You are requested to look into the matter and take action against Super Broadband and Sify company for cheating general public in this way and get my hard earned money refunded.

Thanking you in anticipation.

Puneet Gandhi
H.No. 57 / 1,
D.L.Road,
Dehradun-248001
Ph.No.[protected]
Complaint comments  48 Comments     Updated: Share0Tweet0

Comments

Sify Broadband — Poor service!

My login id is punjdins and i am from Bangalore.
on 16.10.07 i had lodged a complaint with sify customer service about non-connectivity BB 108. the complaint number registered with SIFy is 5938904 and I was assured that the problem shall be rectified within 12 hours. Till 20.10.07 the same problem persists. Everyday since 16.10.07 I have been talking to sify customer care and I have been presented with different versions of problems in fixing up the connectivity. I do not which one to believe. Virtually there is no service at all in Sify broadband. I would have been better off without sify broadband connection
I took unlimited broad band connection BSNL for Rs 1000/-their service so worst, that not a single day it worked but they sent bill for 7000/- for 15 days, I approched them they says that you have down loaded over the limit I asked how I can this when your net connections were not there. For they told that they donot know Further I asked you see my compains were there in your complain and i have token nos, then told you go talk to G.M in Ghaziabad. In this I was tired went every where. this the condition of BSNL . I have all the records with me but they are harassing every body
Ghaiabad pincode is 201011u.p
My name is Biswajit Dey and i have sify broadband connection for more than 1 yrs. Recently i have shifted to a new house. So i called sify call center and given the request to shift my connection to the new location. But there is no respons from sify till now however i am getting call from the local vendor asking me to take a new connection. When i already have a account why should i take a new connection and pay again. And above all i have always paid Rs 570 instead of Rs 520 every month mentioning that it is the service they are providing. I want to know what service are they giving to me. when they cannot give the connection to my new location. Also like to inform that before shifting to new location i have renewed my account and have use only for 7 days and they told me that it will be connected to my new address.

Now i really tired calling sify call center and getting no respons.

Hope i will get justice here.
I now mentally tied and tense.

Thanks & Regards
Biswajit Dey
yes
i am also a cuatomer of sify BB. i feel very problem while using sify. when i want to recharge sify i always feel problem. day before yesterday on[protected] when i call to the sify customer care to recharge my accunt. they said that sorry i can not recharge the account because your franchise has not deposit the amount in his account.
My name is Biswajit Dey and i have sify broadband connection for more than 1 yrs. Recently i have shifted to a new house. So i called sify call center and given the request to shift my connection to the new location. But there is no respons from sify till now however i am getting call from the local vendor asking me to take a new connection. When i already have a account why should i take a new connection and pay again. And above all i have always paid Rs 570 instead of Rs 520 every month mentioning that it is the service they are providing. I want to know what service are they giving to me. when they cannot give the connection to my new location. Also like to inform that before shifting to new location i have renewed my account and have use only for 7 days and they told me that it will be connected to my new address.

Now i really tired calling sify call center and getting no respons.

Hope i will get justice here.
I now mentally tied and tense.

Thanks & Regards
Biswajit Dey

Sify Broadband — very poor service provider

my lifes worst day when i deside to take sify broadband service, i take sify's E128 -128 kbps unlimited plan, sify people say me they give me up to 128 kbps of bandwidth, and i never got that, and strange thing is that it's ok what ever they provide me that bandwidth but in evening after 6 pm all goes blank even google serch page take 2 to 3 minute to open, i want to know where all bandwidth goes in evening, is sify stelling the bandwith, the told me my computer is infected from virus, i formate my computer coupple of time but still i am getting the same, sify technical come to check my computer they check and show me the connectivity to there getway from ping command, in day i get reply from there getway continuasly but in evening i got broken reply, who is responceble for this, who check the connectivity in evening, sify people not able to check the connectivity isue in evening, what i do, i am in chaose, i never give suggestion to take sify broadband service in new delhi

sify broadband/E128 — bad service provider

my worst day when i decide to take sify broadband service in jeevan nagar ashram new delhi, i took a plane so called E128, 128 kbps unlimited plan, but i never get that bandwidth and i face more problem after 6 o'clock in evening, google search page take 2 to 3 minuets to open in evening, to register this complaint it take 1/2 hour, in day all things go perfect but evening to morning where goes all bandwidth i dont know, when i told my problem to sify people they came and check my connection and they say, all the thing is ok may be your computer is infected from virus, i formate my computer couple of time and not get any improvement, still i am facing that problem in evening time, and sify people not able to come in evening, so what i do i dont have any idea, i never suggest to any one to take sify service
i am using sify broadband (night unlimited plan ) and service was good till the last 20 days .In last 20 days for about 6-7 days there was no connectivity and still they charge 100Rs per month as a line maintanence charge.
many virus are come in my pc so clear my problam
in your

previous package (virus problem) this problem was not create (400mb 128sp mrp_330)
i am not satisffyed due to many virus are came in this unlimeted package (my package is 420 rs) so clear my problam urgently
when i open net maney virus are came in my pc so clear my problam urgently
i send three complient but there no respons to your site so what i do
change my net & take othere company net becauas maney virus are entering your net so clear my problam fast
The worst service that I have ever come across the internet service, Sify broadband service will work one day and for the next five days it will not work. Even if we go on calling the engineer of that area he will reply that he visit the next day morning and it will go on repetition. It is high time that some kind of action has to be taken since we pay our money and during the validity period we are not able to use the connection, then there is no point in having a connection.

Sify Broadband — No Connection and No Refund!

I had applied for a sify broadband connection on 2nd Aug 08.
I paid the installation and 1 month's charges (Rs. 2071). I was told that I will get the connection by evening...

It has been 15 days, since I anyone has come to give the connection. I had asked for a refund but no one is responding to that request as well.

It has been the most frustrating thing for the past couple of weeks. A sify representative - Veerendar - came at 830 in the morning to collect the money, but after he was gone. He made false commitments and then refused to pick the phone.

The customer care center is even pathetic. They kept on giving false commitments without anyone actually following up with it. When I asked for a refund, the representative transfered the call to 'Concerned department' which was nothing but the main menu of the customer care number. I have spent around 300 Rs. just to call and get a positive response from the customer care.

People from their 'Back End' team called me twice giving more false commitments saying that the connection would be provided by end of day which never happened.

Becuase of this, I couldnt even apply for any other connection hoping that sify would respond in a day or two.

Now I need my refund back and I also want someone to take really strict action against the representatives of Sify who made false commitments and didnt help to refund my money!

Sify Broadband — Reduction of Days

this guys are thiefs
they hav some night unlimited download plans
but every time i d/l in the night, 5 days are cut from my account and i see session details that i was looged in frm 8am to 1pm inspite of the fact that i shut down my pc at 7 cuz load sheding takes place from 8 to 10
6 mails, 10 calls n 4 complains later, they tell me my sessions are CLEAR
20 days hav been reduced frm my a/c and they never even transfer my call to the higher authority

never go for sify

Sify Broadband — Facining an issue of irresponsibility of sify broadband providers

I am Prodip Bagchi from mumbai.I am facing an issue of sify broadband.My connection is never working properly for a period of 24hrs.Some or the other problem is just making me use my connection.Plz take urgent action against this issue as m in real trouble.

my sify user id:prodip_suparna

sify broadband hi-speed internet — poor service

this pertains to the local vendor who maintains your internet line.my local vendor who maintains the line does not pay any heed even when days of non-connectivity passes away.this affects my work and money.i am really upset and most importantly they are very arrogant and misbehaves over the phone.most of the time their phone is switched off and when i call sify customer care i do not get a good response.to whom shall i tell my woes ????? to whom shall i complain.?i believe this is my last month of sify usage and i plan to take a new connection from another isp.even my friends who take the connection from the same vendor have the same problem.so we have decided to quit using this.if this state of affairs continues i hope you wont be making good business.i thought it better to inform you before hand so that you can give a second thought and take some action...the details of my vendor is


spidernet sify broadband
dhaka village
kingsway camp
delhi-9
ph-[protected]//[protected]

Sify Broadband — disgusting service

its surprising that espite the hefty charges of this ridiculously expensive broadband connection...the service you get is pathetic
for 2 months my net worked for somewhere close to20 days and i end up paying close to 4000
along with lan maintenanc charges.
despite repeated complaints and ridiculously montonous replies from the customer service which is a disgrace in itself... my net does not work for 7 days at a stretch...no body seems accountabl but nw these people sahll be answerable
I'm from chennai. One year back I was holding Sify broadband services and its the worst ISP I've ever used in my life time. When you recharge the account it will work for 5 days, then it won't work. You need to raise more than 10 complaints and follow up loosing money in your mobile bill. When ever you call customer call they will hold the phone for 5~10min and after that they will say some technician will work. But the truth is no one will work on your case. I've noticed this to Sify Nodal officer but he didn't responded. Then again I've sent a remainder to him, Nodal officer is replying to his technician to disconnect the my exisiting connection as they are not able to provide better service.

Sify has lost his brand name by providing franchise all over India and these franchises doesn't have technical knowledge on what they are working, they simply look for money. Call center is really worst no response always.

---BETTER NOT TO TAKE SIFY CONNECTION----

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    Sify Broadband - Very Poor Service & No Refunds