Skoda Auto — After Sales Service

Skoda Auto — spare parts of the car

Motors of two gates which helps in opening and closing the window glass have crashed in 24 hours and service centre had not checked the same and have said at the time of service that complete car has been checked and a heavy amount has been charged for the services

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com

SKODA - LAURA — After Sales Service

Dear Sir,

I had purchased Skoda Laura on MH-15-DM[protected] with the following details from your Nashik Deal Heak Auto Private Limited

Engine Number CLC-015155
Battery varta 08C[protected]-822573
GB No KQM[protected]
Radio Code 1606

I was advised for a general check up after 7500 Kms and a servicing after 15000Kms which was done at your Nashik Dealer Service Station. During this service I was advised to get the wheel alignment and Balancing done after every 5000Kms.
I had a small mishap when the right front wheel went over a road side stone on the way to Mangalore during last week of December 2012 cutting the front tyre which had to be replaced by me.
After 20,000 Kms as per the advise of wheel alignment every 5000kms I went to Skoda Service Station at Mangalore Tafe Access Limited for this job on[protected]. I was told by the Service manager there that there was no facility for wheel alignment and balancing at the work shop and all these jobs were out sourced to private parties near by. Further as they were very busy with scheduled work for the day they cannot even take in for checking the noise in the right side front wheel. After some persuasion one staff was deputed by the service station manager to test drive who after the test drive of 5minutes said that I can reach back Nashik as the noise level has subsided and show at the Skoda Nashik Service Station.
After reaching Nashik I went to Skoda Nashik dealer HEAK Auto Private Limited for Wheel Alignment and balancing and general checkup. The Vehicle was taken in for the job on[protected] and the Vehicle was delivered back to me by evening of[protected].
At the time of billing I insisted of getting a printed copy of the Wheel Alignment report to get satisfied myself on the job done.I was astonished to see that the job was outsourced to Nikee Tyres, 20-21-22 Prati Market opp-Lekha Nagar, Mumbai Agra Road Nashik [protected] /2321059. Obviously the Vehicle was handled by untrained persons out side the Skoda Service Station.
On inquiry as to why the vehicle was set outside the service station for the job - I was told that the Service Station is authorized to get the jobs done on job work outside the service station on regular company contracts.

With the above experience I need clarification / assurance / confirmation from Skoda Auto for the following.

Whether Wheel Alignment and Balancing is necessary after every 5000Kms for Skoda Cars? if so why it is not mentioned in the manual given to the owners?
Whether Skoda Auto is carrying out periodical inspections of the facilities available with the authorised service stations to ensure that these are available and is in working condition?
Whether Skoda Auto is ensuring that suitable trained persons only handle these expensive cars?
Whether Skoda Auto owns responsibility for mishandling of this expensive car by unauthorized / untrained personnel at these outsourced locations outside the service station?
Whether Skoda Auto owns responsibility for the pilferage of original parts at these outsourced locations outside the service station?
Whether Skoda Auto owns responsibility on warranty of parts for mishandling of the vehicle at these outsourced locations outside the service station?
How Skoda Auto assures me that all their service stations are properly equipped and trained personnel only handle the cars at the Service Station as my confidence is badly shaken.

I had similar experience few years back with my previous vehicle Hyundai Accent at Nashik when I had one new tyre flattened out in just 1000Kms due to faulty wheel alignment at outsourced premises . After complaint to Hyundai the equipments were installed and made operational at all Hyundai Service stations.
Kind regards,
PK Kumar