[Resolved] Skoda Auto India Ltd — Faulty Car Engine

Priyank Rai

Address:

Pune, Maharashtra

Hi..I bought a Skoda Rapid Ambition Diesel on 30th March'12 in Pune, India and on 4th May'12 (around 36 days since i bought the car) while driving to Mumbai with my old age parents the car developed a shrieking engine noise. I took my car to the nearest Skoda service centre and they told me to leave the car without helping me with a support car. Its been almost 2 months since my car is with Skoda & Ive been following up with them on the status of my car. I always got ambigous answers and only recently Ive been told that there was a manufacturing defect in the engine and as per the technical instructions of Skoda Auto, a part called "Base Engine" been replaced i.e my brand new car engine was opened and this part replaced. Should I accept this Car??

They are forcing me to take the car in the same condition although I am insisting for a new car or my money back. Further Skoda Auto is shying away from addressing my problem and citing some of their rubbish policies. they claim that since the car is under warranty they would replace the defected part and not the car. I even sent them a legal notice on this but they have even not replied to it also.

I was driving a Suzuki Swift for 6 years before this and bought Skoda Rapid with a lot of faith in the Skoda Brand and its engine..Unfortunately the very engine developed a problem and even though Skoda has accepted the defect they are not ready to replace my car with a new one. I've been reasoning with them that had it been a head light / AC or any other part I would have accepted their offer of part replacement but considering its the very HEART i.e the engine of the car that has a defect, a new car should be given to me.

Kindly advise what should be done??

Priyank Rai.
[protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

rockyV

from Noida, Uttar Pradesh

Skoda autos — Defective Engines

Hi All,

I have gone through all the complaints of Skoda and find them very small as compared to mine.
I bought Laura in 2007 and we have hardly run for 45k.
Ours is a company vehicle and all the services have been done on time.
But one day when i was driving my car suddenly it stalled because of the timing belt, it got cut bending the piston rod and jamming the pistons in the head.
We happened to complain the Skoda through website but no one turned up.
The Approx. life of the belt recommended by the company is 90,000 miles and it didnt even serve 1/2 life.
After me going thro, i came to hear that there are lots of cases like this pending and they havn't resolved the issues.
One timing belt is worth in thousands and when it rips off during the run time will costs you in Lakhs ??
Spending @ 20 lakhs for a car which hasnt served even 50k and come to an engine breakdown..
That means the design of the engine isn't perfect ?

So any one with this Car , I advise to be carefull with the situations like this...

a.prateek

from New Delhi, Delhi

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com