Skoda Auto India Private Limited — Worst Service of Skoda

Address:

Delhi

Veh Regn No: DL7CN3679

Dealer Name: Nawab (Noida) Dealer Location: Noida & Noida

Hello,

I had purchased a Skoda Rapid around 1.5 months before, and i have faced the worst Pre-sales and After-sales service both at showroom and service workshop.

First day when I went showroom to buy the car with my family they did not even told me all the features of the new car, and i faced issue opening the petrol tank at a petrol station , but finally managed to open it. I did a complaint regarding the same that the employee who they keep cannot even tell the features when a customer is interested in buying a Skoda car, how would somebody show interest in buying a Skoda car, but i just bought thinking Skoda is a name which they will maintain but i think it was my mistake to blindly believe in Skoda.

Another issue, my car met a small accident after 1.5 months of purchase.
On Monday June 4, 2012, I was told on phone at the Nawab Motors they would give car max in 3 days so I went to their workshop to give the car, there i got to know that the surveyor would tell when they will give the car back to me, okay, i went home and called later on and i was told that i will get car on Thursday or latest by Friday which was June 8, 2012. I did not get any call from workshop on Thursday or even on Friday till 3 PM, finally i called them and asked why they are still not giving me my car back as i have already been facing mental agony without my new car, Mr. Kishore the guy who is supposed to be adviser for customers told me that he has not got the Delivery order from Insurance Company (ICICI Lombard) yet so he can only deliver the car once he has got this D.O., I reached there around 4 PM and the insurance surveyor was standing there requesting bill from Nawaz’s Noida showroom service manager and this guy Kishore and told them he will go out of town for days hence he will not be able to send D.O. before Monday, but they did not give him bill till Friday evening, and sent him a mail on Saturday when he was definitely out of town.

On Sunday i called Nawaz’s showroom again to take my car, but they told the same thing again, and I requested them to deliver my car by taking full payment of the bill as i needed it desperately but they did not allow me to take the car even when i was interested in paying full amount of the Bill.

Next day it was today Monday June 11, 2012, I called workshop again to take my car, but they told me the same reason of not getting the D.O from insurance company , I called around 2 PM , Mr. Kishore told me that they would get the D.O max in an hour, so i took off from office and reached to workshop from CP, Delhi to this Nawaz’s Workshop in Noida around 40 KMs, but still they had the same response, I waited till 5 for the D.O. but finally what i got to know is that My car is insured in some "Comprehensive Policy" from ICICI even when i paid for a "Zero Depreciation" Policy, I confirmed from ICICI Lombard helpline to remove any discrepancy but they confirmed that i have been fooled and my policy is a normal policy. So i was told to go to their showroom in Anand Vihar Delhi and come back within an hour otherwise workshop would be closed , I went to showroom and told this to manager but he does seem like a manager at all and dint know the process or anything related to it. I went back to workshop and told them the manager has said it’s a zero deep policy.

This was not enough I was seeking to take my car home, i told them take payment of bill as this comprehensive policy and refund me later as per the policy but they were not ready to deliver the car, finally after so many calls to their operations manager Mr. Dogra and all other associates who work for workshop and showroom I managed to take my car home not by paying the amount after the deductions as per the comprehensive policy but only after paying the full amount of the bill, which i was requesting like a fool on Sunday , now I have been told that i will get a refund of my money and they would make correction in the policy by contacting ICICI and/or their sales people.

But i truly don’t have any hope from this showroom "Nawab Motors" Noida and Delhi (Patparganj) that I will get the things corrected in a timely fashion.

This is the story of Skoda not any other company which charges 4 times less for their products and services.

I will be lodging a case regarding this very soon as i have got fed of running around like a chicken from Skoda workshop to their showroom; it has become my job i think.

Kindly let me know how and what you can do for the reassurance of this not happening ever again else Skoda will face the consequence and legal proceedings of making a customer fool.

What steps are you going to take to rebuild the customer confidence?

Deepak Jain
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