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[Resolved]  Skoda — Laura

Yes, the AC problem is pathetic, you have to keep changing the controls to avoid the screen getting condensed. Most people do not know there are four major flaws with all Laura's:

1. The hose pipe touches the fan near the bonnet, causing a harsh sound. This causes both the fan and the hose pipe to wear out prematurely. If you notice the problem the service engineers wil put two wiring harnesses from the local market that are used to tie computer cables. They will charge you Rs.500 for service and Rs.150/- for each harness (they cost Rs.2 in the market). However the problem will not be sorted until you go to a good garage and ask them toe tie thin ropes (suthli's). This is a manufacturing defect in all Laura's.
2. The headlight cleaner that pop's out after five windscreen washes, has a body coloured cover which falls off on the driver side. The replacement cover costs Rs.500 and and extra Rs.300 for the paint since it only comes in black.
3. The ac control has to be directed to the feet to avoid the screen from getting condensed. This causes the passengers in the rear to become very uncomfortable.
4. The tyres in the Laura develop a bubble after 4-6 months o[censored]sage, the only remedy is replacement of all tyres, which costs around Rs.29,000/-

Apart from the above standard problems the fuel lock release switch is also problematic, with most cars facing that problem. After about a years usage the lid refuses to open, Skoda engineers will surely replace something and give you a huge bill, but the problem never completely goes away.

Our company has 20 Skoda octavias and 9 Lauras, including one of the origianl imported Lauras with 8 airbags. The quality of Skoda has really suffered, with even the Octavias giving a ton of problems. I spoke to 5 people in Skoda Ahmednagar and they didnt even bother to reply to our directors. This after buying 29 cars, I can imagine what an individual owner goes through.

If you have to go for a diesel go for a Optra Magnum. Chevrolet is trying hard to please its customers and the price is low too. Our company scrapped the idea of buying a superb after seeing the host of problems. We are not even buying the Passat which has been offered to us in a loyalty scheme, since it is the same family and shares the same parts and manufacturing facitilty.


Moral of the story...Old Octy's rock, new ones suck. Laura is a defective car, not meant for keeps. Our company has already sold 7 of the 9 Lauras.

S A Singh.

Mumbai
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  3 CommentsShareTweet

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I own Skoda Laura and I purchased this car in July 2007. I have some problem with the car and not getting any solution.

From the day first A/c not working. Laura A/c is worst in this segment.

I sent the car for the service at M/s Giriraj Auto ( Gurgaon ) India and they told there was some loose connection in some blower pipe and it is been fixed.

After few days I feel same problem and I sent my driver again to Giriraj Auto and they told they don’t have service capacity today come again after few days.

Then I sent after 3 weeks and they told before sending my car I have to book it in advance for the repair then only they can take the car for repair.

Today same thing happened once again. I request to Giriraj Motors ( Mr. Irfan ) and he told there is no engineer today to fix this problem. I got surprised that city like Gurgaon they don’t have manpower to repair the vehicles. I believe Gurgaon has the maximum Skoda cars in India.

Giriraj Motors told me that they can’t do any thing..If I am not happy with the service then I can talk to Skoda customer care in India. I ask them to give me any senior officials contact number or email id they refused to give me . They told it is not possible.

Then I called up to Customer care and Ms Nikita took my call and assured me for the good service. I told her madam I know nothing is going to happen if possible give me some senior person contact no or email id bcz I want to get it repair today itself. I am going out of town for a week. I cannot drive the car for a week with AC problem. Since from few days cooling is very bad.

After that I called up Mr. Srinivas ( Skoda Auto India ) I told him the problem and told he will do something and revert me by 2PM IST. After few miniutes I got a call from Giriraj auto that they can fix the problem but I will get the car late night. I agreed that and send my driver.

After 4-5 hours I have been told by service staff that this problem cannot be fix because they don’t have the Part (AC FAN ). Then I ask them to give me in written that they don’t have the spare part not available. Finally they have sent the car back and my driver told they have written by manually even I cannot read that language what is written.

I am really surprised how the people are getting the service for the Skoda cars in India.
Nobody is willing to give any senior officials email or contact id.
Nobody worried about the service quality for the Skoda ( brand name ) even they don’t have sense how to talk with the customers ( especially Giriraj Staff)

Now I really thinking Honda and other cards have much-much better service compare to Skoda in India.
I own Skoda Laura and I purchased this car in July 2007. I have some problem with the car and not getting any solution.

From the day first A/c not working. Laura A/c is worst in this segment.

I sent the car for the service at M/s Giriraj Auto ( Gurgaon ) India and they told there was some loose connection in some blower pipe and it is been fixed.

After few days I feel same problem and I sent my driver again to Giriraj Auto and they told they don’t have service capacity today come again after few days.

Then I sent after 3 weeks and they told before sending my car I have to book it in advance for the repair then only they can take the car for repair.

Today same thing happened once again. I request to Giriraj Motors ( Mr. Irfan ) and he told there is no engineer today to fix this problem. I got surprised that city like Gurgaon they don’t have manpower to repair the vehicles. I believe Gurgaon has the maximum Skoda cars in India.

Giriraj Motors told me that they can’t do any thing..If I am not happy with the service then I can talk to Skoda customer care in India. I ask them to give me any senior officials contact number or email id they refused to give me . They told it is not possible.

Then I called up to Customer care and Ms Nikita took my call and assured me for the good service. I told her madam I know nothing is going to happen if possible give me some senior person contact no or email id bcz I want to get it repair today itself. I am going out of town for a week. I cannot drive the car for a week with AC problem. Since from few days cooling is very bad.

After that I called up Mr. Srinivas ( Skoda Auto India ) I told him the problem and told he will do something and revert me by 2PM IST. After few miniutes I got a call from Giriraj auto that they can fix the problem but I will get the car late night. I agreed that and send my driver.

After 4-5 hours I have been told by service staff that this problem cannot be fix because they don’t have the Part (AC FAN ). Then I ask them to give me in written that they don’t have the spare part not available. Finally they have sent the car back and my driver told they have written by manually even I cannot read that language what is written.

I am really surprised how the people are getting the service for the Skoda cars in India.
Nobody is willing to give any senior officials email or contact id.
Nobody worried about the service quality for the Skoda ( brand name ) even they don’t have sense how to talk with the customers ( especially Giriraj Staff)

Now I really thinking Honda and other cards have much-much better service compare to Skoda in India.
We puchased vehicle DL4CAV1540 Skoda Laura Car on dated[protected] from Giriraj Motors Pvt. Ltd., JMD. Pacific Square. Sector - 14. Part - 2, Gurgaon, Haryana.
1. It was rectified on 22-04-08 that the "Fuel Pressure Pipe Ring" was not fitted in the car.The fault was rectified by Silverton auto, Motinagar, New Delhi.We have written letter to Giriraj Motors and Head Office Aurangabad dated 28-04-08.No reply received till date.
2. A babble mark noticed on tyre on dated[protected] Kms).Silverton Auto nad Giriraj Motors both refused to change the tyre even the vehicle was very much in warranty period.A complained letter dated 20th sep 08 was Written to head Office in this regard.No reply till date.
3. Horn of the subect car went wrong five times from the date of purchase to 11 Dec 08.It was repaired number of times but working for one or two days only.Again we wrote a letter to Gurgaon and Head Office on 12 Dec 08.No reply received till date.
4. Sterio was not working fron the day one.After countless call to Giriraj Motors it was repaced on 11-02-09.
5. AC fan is not working from the begining.I requested n number of times at Giriraj Motors but all in vain because the part is not availabe.They have given request to Head office.against our request on 12-12 -08
6. Again the horn went wrong.
finding it very diffcult how to overcome these problums.Hope some posetive reply from your end.

Regards

RK Tomar
GD Foods Mfg India Pvt. Ltd.
Tilak Nagar Delhi - 110018
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