[Resolved]  Skoda Laura — QUALITY

Address:

Central Delhi, Delhi

Dear Mr. Raina,
Thanks for your email & now I await Skoda's decision because in the whole process Skoda has kept quiet since October 2010 & car is at your workshop since 4th February.

Note : Mr. Syed, Mr. Yadav, Mr. Srinivas since I am not getting a response then least I can do is start a chain mail highlighting the problems with Skoda car & people should not buy SKODA, to begin with I am sending to 5 people & requesting them to pass it on to their friends.

Similarly every 2nd day this would be passed to 5 different email ids with similar request stating that SKODA cars are not good for Indian conditions & they fail in less than 5 years.

Regards.

Amit


On 23-Feb-2011, at 12:43 PM, Vicky Raina wrote:


Dear Mr. Amit,
Refer your discussion with Mr. Manish please find below the estimate details :-


ESTIMATE

S.NO
PARTS QUANTITY AMOUNT
1 COMPRESSOR 1 54000
2 CONDENSOR 1 11000
3 OIL 90 ML 1240
4 COOLING COIL 1 23000 INLC LABOUR
5 A/C GAS 750gm 2500
6 AC SYSTEM FLUSHING 4500
7 AC COMP. REM/INSTALL 3500
TOTAL 99740




Request for your kind approval and NA.

Regards,

Vicky Raina
From: Amit Shukla [mailto:[protected]@me.com]
Sent: Wednesday, February 23, 2011 11:09 AM
To: Syed, Yaser; Vicky Raina; CustomerCare
Cc: Mahesh Vasanth; Teamlead. Trilogy; [protected]@gmail.com; [protected]@jsbgroup.in; [protected]@jsbgroup.in; SERVICE MANAGER
Subject: Re: Product Related - CONCERN SAIPL/02/11/04938

I AM STILL AWAITING FEEDBACK REGARDING MY CAR

CAN YOU LET ME KNOW THOMAS KUEHL'S CONTACT NUMBERS PLEASE.

AMIT SHUKLA
[protected]

On 21-Feb-2011, at 4:12 PM, Amit Shukla wrote:

Dear ALL,
Please note that this request regarding Service Invoice was given only today when I called up, have been calling Jai Auto since Friday & have been getting reply that someone would call me.

Also do let me know if a client is supposed to keep all his Invoices intact so that he can resolve the issues that SKODA has with its design. With good faith car was given to Silvertone Motors as they were authorised service centre till this problem came & SKODA informed me that they are no longer authorised.

Immediately car was given to Jai Auto in October 2010 & they diagnosed the problem & informed that A/C issue is resolved. I seriously doubt the competence of all the concerned who are involved.

NOW I want to know what next rather than all of you trying to bureaucratically resolve the problem for past Invoices as if customer is just waiting to run for collecting papers ?


Amit Shukla
[protected]
On 21-Feb-2011, at 3:45 PM, SERVICE MANAGER wrote:

Dear Sir,

Refer to the trailing mail ,the complaint has been raised to SAIPL but the service history of the vehicle is not complete to process the claim further .We require necessary service invoices to complete the service record for further process. The customer has been informed about the same but he is reluctant to provide the details .

This is for your kind info & NA…

Regards,

Vicky Raina

From: CustomerCare [mailto:[protected]@skoda-auto.co.in]
Sent: Monday, February 21, 2011 2:49 PM
To: [protected]@jsbgroup.in
Cc: Mahesh Vasanth; Teamlead. Trilogy; [protected]@gmail.com; [protected]@jsbgroup.in; [protected]@jsbgroup.in; [protected]@jsbgroup.in; Syed, Yaser
Subject: FW: Product Related - CONCERN SAIPL/02/11/04938

Dear Mr. Vicky Raina,

Kindly respond to the customer concern at the earliest and update us the status. Customer is continuously writing mail.


Regards,
Bincy Thomas.
Customer Care |[protected]
Škoda Auto India Private Ltd.

[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’
________________________________________
From: Amit Shukla [mailto:[protected]@me.com]
Sent: Monday, February 21, 2011 1:32 PM
To: CustomerCare
Cc: [protected]@jsbgroup.in
Subject: Re: Product Related - CONCERN SAIPL/02/11/04938

I HAVE NO NEWS ABOUT MY CAR & ITS SOLUTION WILL SOMEONE LOOK INTO THIS
On 10-Feb-2011, at 2:26 PM, CustomerCare wrote:

Dear Mr. AMIT SHUKLA,

Thanks for your mail and sincerely regret for the inconvenience caused to you regarding the concern in your vehicle,

We have referred your case to the concerned dealership and have asked for the detailed report of the vehicle for taking up the matter further as referred in your trailing mail. We will revert to your good selves with our resolution very shortly. Kindly bear with us till such time.

Assuring of our best services and support at all times.

Kindly take a note of the ticket number that shall be of help should you need to contact us again – SAIPL/02/11/04938

Please feel free to contact us for any further assistance.


Regards,
Customer Care |[protected]
Škoda Auto India Private Ltd.

[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’
________________________________________
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Thursday, February 10, 2011 10:54 AM
To: CustomerCare; [protected]@gmail.com
Subject: Product Related - CONCERN

Concern - Skoda
Salutation(Mr./Ms./Dr.) : Mr.
Name : AMIT SHUKLA
Email ID : [protected]@me.com

Telephone : [protected]
City : New Delhi
Model: Laura
VIN (Chassis) No : tmBBSF1Z56A151468
Registration No. : DL9CQ1233
Date of Purchase : 07/25/2006
Kms Run : 53500
Selling Dealer : SILVERTONE MOTORS
Sevice/Repairing Dealer : AC NOT WORKING AS SKODA HAS COMPRESSOR DESIGN ISSUES SOUND SYSTEM FAILED