[Resolved] Snapdeal — Defective product and poor customer service. | |||
I had ordered Genius Netscroll 110X USB mouse from Snapdeal on[protected]. I had received that mouse on[protected]. But the mouse was defective. It was impossible to right click with the mouse. Even left click button needed a lot of force to click or double click. So I had complained them about this product on[protected] They replied me on the same day, saying that I need to resend the mouse back to them and I have to pay the courier charges. I thought the shipping would cost me just Rs. 50, so I went to BlueDart. (Their preferred courier service.) The courier guy said, I have to pay Rs. 340. The total price of this mouse is Rs. 199 and I was expected to pay 340 rs just for the shipping. Obviously I had not paid Rs. 340, so then I went to 'Professional Couriers'. Here I've paid Rs.80 and shipped the product back to SnapDeal. That means this mouse had cost me Rs. 279 On 1 May 2012, I had mailed them the courier number. The next day they replied saying they will arrange a new product very soon and also credit the courier charges to my account. Since then I have e-mailed them thrice regarding the progress of shipping the new mouse. But they haven't replied even a single time. (Though the mouse was delivered to their address on 5 May 2012) SnapDeal is dealing with the customers in wrong way. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
Comments
yes this portal is now doing this regularly. they do not even reply.
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