[Resolved] Snapdeal — wrong product delivered | |||
I ordered a watch from snapdeal and they delivered me a wrong watch. whenever i called up to follow my order status they said different different things. Today again when i called them they said that the watch is out of stock so they have initiated refuns procedure and this will take another 10 days to process. But the product is still showing in their website and it is available also. http://www.snapdeal.com/product/lifestyle-watches/bhpc-9-3-square-watch-12274 Giving below my order details: Orderid :[protected] awb no : [protected] complaint no 112617 Kindly help me to receieve my watch. My email id is sushmita.[protected]@gmail.com Regards Sushmita Dutta [protected] Was this information helpful? | |||
Feb 24, 2016 Complaint marked as Resolved Snapdeal resolved the issue after giving complaint here. They contacted me and refunded my money. After this incident i never tried snapdeal. But its a good company though. | |||
 5 Comments | |||
Comments
she is a cheat beware of this buyer she cheats everywhere we wish that god curse her she has kept the other model watch and didnt return it back and in return she processed refund also its strange we wish curse on her may durgamaa makes her suffer these are our internal feelings and this will come true cuase if you pain and give sufferings to other god will never spare you are the worse and cheater keeping the watch and keeping the money also
Reply
Order #[protected]
Complaint # 763571
I had placed order for 2 tennis racquets from snapdeal.com on 7/7/2012, amounting to INR 20,160/- . Hoping that the order will go fine, I paid using EMI option. The 2 racquets are different in specifications. I even called on Monday(9/7/2012) to confirm, that the order should be for same racquets. But their executive was not ready to listen anything. Constantly, speaking you will get what you see on website and what you ordered. And now this blunder.Both racquets have different specfications. One has 4.3/8 and other has 4.1/4. One has GT technology and other is older model. Weight of both is different. One is 2009 model and ther 2011. I am fine keeping any of the 2, but the racquets should be same.
Request you to check/investigate this blunder and let me know which one is available in your stock, so that I can send the other back. Kindly do this asap and arrange a pickup.
This is the email I sent them. I got call from their 2 executives twice and both have them didn't know what they were talking about. And then today I have received an email to ship the product back.
Checking the reviews here and my experience with this organization so far, it seems even if I ship the product back, they are not going to re despatch. Can snapdeal check this complaint and remedy???
Complaint # 763571
I had placed order for 2 tennis racquets from snapdeal.com on 7/7/2012, amounting to INR 20,160/- . Hoping that the order will go fine, I paid using EMI option. The 2 racquets are different in specifications. I even called on Monday(9/7/2012) to confirm, that the order should be for same racquets. But their executive was not ready to listen anything. Constantly, speaking you will get what you see on website and what you ordered. And now this blunder.Both racquets have different specfications. One has 4.3/8 and other has 4.1/4. One has GT technology and other is older model. Weight of both is different. One is 2009 model and ther 2011. I am fine keeping any of the 2, but the racquets should be same.
Request you to check/investigate this blunder and let me know which one is available in your stock, so that I can send the other back. Kindly do this asap and arrange a pickup.
This is the email I sent them. I got call from their 2 executives twice and both have them didn't know what they were talking about. And then today I have received an email to ship the product back.
Checking the reviews here and my experience with this organization so far, it seems even if I ship the product back, they are not going to re despatch. Can snapdeal check this complaint and remedy???
Dear Sir,
I have online shopping in snapdeal Hynix Laptop Ddr2 2gb 667 Mhz Ram (ORDER NO. : [protected]) but they send me sandisk pen drive, immediately informed to customer care return the product in fedex courier tracking no[protected], already delivery the 5-5-2015, but 12 time contact to costumer care not positive repose, sir please I want refund my totle money. Please take action mobile no. [protected]
I have online shopping in snapdeal Hynix Laptop Ddr2 2gb 667 Mhz Ram (ORDER NO. : [protected]) but they send me sandisk pen drive, immediately informed to customer care return the product in fedex courier tracking no[protected], already delivery the 5-5-2015, but 12 time contact to costumer care not positive repose, sir please I want refund my totle money. Please take action mobile no. [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information