[Resolved]  Snapdeal — Poor Service and Fake offers

Address:

Ludhiana, Punjab

Hi,

I had bought two offers of the same from Snapdeal on Aug.18,2011 for Jawed Habib salon in Ludhiana. As per the conditions mentioned in the offer, I had tried twice to take an appointment from them but they said that they are totally busy and cant give me any appointment, I registered a complaint with Snapdeal call centre (Complaint No. - 27294) for the same. I got a call from their executive and instead of helping me out he was rude and said that the best appointment he can give me was on Sept.10.

I had purchased an offer on Aug.18 for a haircut and the executive told me to keep waiting for another 20 days for a hair cut as the salon is too busy to cut my hair. And the funny thing is that when i call Jawed Habib as a regular customer and not a Snapdeal user, they are ready to give me any appointment and are free whole week. I had explained this to the executive but instead he started arguing with me that he will not do anything else.

The salon also refused to give me any appointment for Weekends whereas nothing was mentioned in the terms & condition and i had complained regarding this also to Snapdeal Executive but still this Snapdeal Executive was in favour of the salon and forced me in a situation where i either let my hair grow and look like an for the next 10-15 days or i waste my 200 rupees that i have paid to Snapdeal for this offer.

This experience has left me with a very bad taste of their service . And the feedback from Snapdeal was also as if its my fault that i used their service.

Cant hope anything more.

Kunaal
Order Nos.[protected] &[protected]