[Resolved]  Snapdeal — Money not refunded

Snapdeal — Money not refunded

I ordered the products (Order No[protected] [Rs 1599] &[protected] [Rs 999] ) from the online shpping portal 'SnapDeal'.

But when I received from the product it were broken.I called up there call center and logged an complaint about the it (Complaint no 142926)

They told me to call up the Blue Dart courier services and asked to sent the product back to them (tracking number is [protected]).

Now, it is confirmed that they have received the fault products but they havent refunded my money back yet.

I have been following up with the Snap deal from 6 months but I am not getting response from the Snapdeal.

I am tiered and frustated with the Snapdeal.

People please do not trust SNAPDEAL products.Their product quality is very downgraded and on top of that they do not refund the money. The site is build on the false promises.

Dear All,

This to inform you all that, after writing the complaint about my pending money refund in this forum, I was contacted by the Snap Deal social Media person and thanks to them that my money has been refunded now.

I appreciate the action taken by the Snap Deal Social Media team. They resolved my 6 months pending issue in 48-36 hrs.

Thanks u all.

Totally frustrated with the service of www.snapdeal.com. Very worst in customer relationship.

Dear Supertech,

We sincerely apologize for the inconvenience caused. We request you to please share with us the order details on [protected]@snapdeal.com so that we can help you out for this matter.

You have provided 11 digits mobile number through which we can not find your details.

Regards,
SnapDeal Team.

I brought a Inalsa Juicer Mixer Grinder from Snapdeal, it was totally a faulty product was not working at all. When I talked to snapdeal people they said they will not replace contact Inalsa customer care, as it was within 7 days policy they have to refund the money but the didn't. After complaining so many times they finally agreed to return the money and asked me to courier the product back, but when I returned the product back they said that the product is broken and will not refund the money, but when I contacted the courier service they said product was delivered safely. When I talked with the snapdeal people with the same that courier people are saying that product was delivered correctly they agreed but it was been 1 month they are ignoring and not refunding the money. I don't know what to do next and how to claim my money back.
Date of purchase: - 28 May 2013
Date of resending the product 18 July 2013.
I had called them at least 10 times each time they say me they will call me in 48 hours and they don't call.