Snapdeal / Nautica Water Purifier — refund for cancelled order

Address:	246, Ist Floor, Phase-III, Okhla Industrial Area, New Delhi 110020, West Bengal
Website:	www.snapdeal.com

I have ordered a Samsung laptop via order number [protected]. but wanted to cancel the order before shipment of the same.but there executive has told me that since the product is ready for shipment this can not be cancel at the moment,however you can refuse the delivery of the same and we will receive back the product.
In that way we will cancel the order.

And i have done accordingly and they have received back there product back on 3rd july 2013, as evidenced by first flight courier tracking. and i have intimated the fact 3-4 times via mail as well as over phone but no steps has been taken till date for cancellation of the order and refund of amount.

So please help me in this matter and oblige.

Regards
Manoj Gupta / Vandana Gupta