Snapdeal — refund still not processed

Address:

Bangalore, Karnataka

Dear Team, I purchased a galaxy note 2 from snapdeal.com on 21st may 2013 and it has been horrible experience. They haven't processed the promised 15% cash back till now.They replied after repeated reminders as mentioned below. "Thank you for contacting Snapdeal.com.Please accept our sincere apologies for the inconvenience you have experienced.With reference to your email in regards to the cash back for the order number [protected], the cash back against the mentioned order details has been already processed from our end on[protected] under reference number : P[protected]We would request you to please confirm the above mentioned reference number with your bank customer care." I called ICICI Bank and they confirm that there is no credit in my account with regards to above transaction no. I even sent my July bank statement to snapdeal which clearly shows that there is no cash back.Then they accepted that no casj back has been done and asked me to give some other account no. I gave them HDFC bank account no but still money didn't come. Even after repeated mails and phone calls they haven't done anything. Every time they say that you will get call within 24-48hrs from concerned team and nobody calls.I am totally frustrated calling and mailing them so many times . Please help. Regards Dr.Akshay Tyagi [protected]