Sony — Bad Customer Treatment

 
9 Reviews
India
 David Pearson
Dear Sirs,
I purchased a Sony laptop through PC World
nearly a year ago based on Sony's reputation of reliability and
performance, the laptop I selected was a Sony, price £799 not a cheap
laptop. Eleven months later the laptop failed when I needed it most, I
was working abroad on a project and I need a laptop immediately to carry
out the work I was involved with so I had to buy another laptop. On
returning to UK I returned the laptop to PC World Swindon who said they
had to sent all failed Sony laptops back to Sony for repair, this
happen. After 28 days I was told that the laptop would be replace and
that I had lost all the work & records on the laptop. The first
replacement laptop specification was agreed, several days later I was
told the laptop was out of stock and another laptop was offered, this
was at a lower cost than the original and I rejected the selection, we
again agreed after several days another laptop at price plus £200 only
to be told several days later yet again that also was out of stock and
would I accept another lower cost model. Since I now have been with out
my laptop for several weeks and have lost all the information on the
laptop, I have given up trying, I have reluctantly agree to the proposed
specification after being told by your staff that it is of a better
specification than the original and basically that's it. I have always
purchases Sony equipment because I considered the equipment and the
anticipated after service offered to be better than other manufacturers,
to say I am disappointed is an understatement, I am so disappointed with
the after service and my treatment that I have decided to written to you
outlining my case. I look forward to your reply before I colour my
attitude towards Sony for the future. When I wrote this I did not have
the reference No but I enclose my home address which should allow you to
research my case notes and make a suitable response.
David Pearson 28th
Aug 07
Complaint comments  8 Comments     Updated: Share0Tweet0

Comments

i have purchase sony vaio T7100 from dubai(U.A.E) 5 months ago and it has windows vista operating device installed on it and now it has stop working.
the following devices are not working:-
1.graphic card
2.cd rom
3.bluetooth
4.camera
5.media center
6.all files are declared corrupted
7.system restore is not working

i am finding very much difficulty as i am living in remote area. And there is no service center over here.pls help me i want my system to be work correctly.
thankyou
yours faithfully,
saurabh sharma manmohan

address-
room no.33
boys hostel,
sir padampat singhania university,
udaipur(rajasthan)
INDIA
phone no.-[protected]
I bought a Sony Laptop VGN-C22 after a few days later My DVD Wrighter Stops working ..I can read a CD but cant wright..I take my laptop to Sony Service and they said you need to submit the laptop here for 4 to 5 days WHY???
I have very important email in my laptop with my Data in it and i am a buisness men i need to travel here and there that is why i bought a branded laptop to left my laptop there means i have to stop my buisness for 4 days... how can i left my Laptop for such a long time..Now my Warranty Expires and i am helpless i need to pay to make it working..
My Concern is it is the Service Sony Offering to there Cutomers...
I need a Favourable Reply..or else i definately go to Counsumer Court ..Regarding this
Sagar Sharma
i purchased vaio laptop vgn cs14g .while purchasing from tata chroma they gave me free antivirus through pendrive and they transfer virus through their pendrive.afterwards they suggested to format d new laptop.n they did it...i m very disappointed that i purchased new formatted laptop..n they also behave rudely...they told me dat i can go to any sony service centre for any further queries...n they r not considering themselves responsible...they said there is no proof that virus is transfered bcoz of them...plz do me favour...

Sony Vaio VPCM126AG/L — Not provided me a free carry case

I have purchase Sony Vaio Model No. VPCM126AG/L purchase from Croma Del Rajouri Garden Croma Plaza, C-10 Rajouri Garden Ring Road New Delhi 110027 Ph:[protected] vide cash memo Date 8/06/2010. But they have not provided me a free carry case which other Sony Stores in Rajouri Garden and Pachim Vihar are offering a free carry Bag on Purchase of above said Sony Vaio .
Please instruct to M/S Croma to provide me a free carry bag as other stores are offering.
The purchase cash memo is in attached in archival
Thanks & Regards
Swarnjit Singh
as.[protected]@gmail.com,[protected]@trontekindia.com
A.S. Electronics Works
J-35 Udyog Nagar, Rohtak Road
New Delhi 110041
Not provided me a free carry case
I have purchase Sony Vaio Model No. VPCM126AG/L purchase from Croma Del Rajouri Garden Croma Plaza, C-10 Rajouri Garden Ring Road New Delhi 110027 Ph:[protected] vide cash memo Date 8/06/2010. But they have not provided me a free carry case which other Sony Stores in Rajouri Garden and Pachim Vihar are offering a free carry Bag on Purchase of above said Sony Vaio .
Please instruct to M/S Croma to provide me a free carry bag as other stores are offering.
The purchase cash memo is in attached in archival
Thanks & Regards
Swarnjit Singh
as.[protected]@gmail.com, [protected]@trontekindia.com
A.S. Electronics Works
J-35 Udyog Nagar, Rohtak Road
New Delhi 110041
Not provided me a free carry case
I have purchase Sony Vaio Model No. VPCM126AG/L purchase from Croma Del Rajouri Garden Croma Plaza, C-10 Rajouri Garden Ring Road New Delhi 110027 Ph:[protected] vide cash memo Date 8/06/2010. But they have not provided me a free carry case which other Sony Stores in Rajouri Garden and Pachim Vihar are offering a free carry Bag on Purchase of above said Sony Vaio .
Please instruct to M/S Croma to provide me a free carry bag as other stores are offering.

Thanks & Regards
Swarnjit Singh
as.[protected]@gmail.com, [protected]@trontekindia.com
A.S. Electronics Works
J-35 Udyog Nagar, Rohtak Road
New Delhi 110041

Sony — Bad customer handling

I am sending you this via this forum just because I could not find another place where you accept your consumer complaints. I run a Software business in Trivandrum, Kerala. I am currently in a plan to buy few of your Z series Vaio Laptop for my in-house needs. I had yesterday (20th September 2010) visited your Vaio Showroom at Oberon Mall, Cochin for the purpose, but had a very bitter experience from the representatives.
The laptop was in display and it was no where written not to be touched. I happened to see the laptop comes with a very high resolution display, which apparently raised curiosity to see how the web pages load. I opened the browser and hit one of the common sites. The representative all of a sudden raised his voice , hit me and moved away my hands off the laptop. He intimidated me in front of other customers as if I had tried to miss-use something. I felt really bad for I have visited many of your outlets around the world and had many demos even run in my office itself.
I am a fan of Sony since years and I always prefer Sony for my business needs. Also, in this age of IT when everybody is equipped with various handheld internet access devices, it doesn’t really matter, especially for a business man like me to get into your outlet to browse internet.
I humbly request you to kindly take action against the franchise owner for having deploying people who doesn’t have the basic manners to handle customers.

pc world — Laptop missing

We have booked a laptop to our dealer Essar Systems - Tenkasi via POD no:[protected] dated 16/05/2012. Till date our customer has not received the laptop and we not getting positive commitment from ST courier till adte and it has been dragged without out any confirmation to solve the problem.

PC WORLD

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    Sony - Bad Customer Treatment