[Resolved]  Sony — Bad Customer Treatment

Dear Sirs,
I purchased a Sony laptop through PC World
nearly a year ago based on Sony's reputation of reliability and
performance, the laptop I selected was a Sony, price £799 not a cheap
laptop. Eleven months later the laptop failed when I needed it most, I
was working abroad on a project and I need a laptop immediately to carry
out the work I was involved with so I had to buy another laptop. On
returning to UK I returned the laptop to PC World Swindon who said they
had to sent all failed Sony laptops back to Sony for repair, this
happen. After 28 days I was told that the laptop would be replace and
that I had lost all the work & records on the laptop. The first
replacement laptop specification was agreed, several days later I was
told the laptop was out of stock and another laptop was offered, this
was at a lower cost than the original and I rejected the selection, we
again agreed after several days another laptop at price plus £200 only
to be told several days later yet again that also was out of stock and
would I accept another lower cost model. Since I now have been with out
my laptop for several weeks and have lost all the information on the
laptop, I have given up trying, I have reluctantly agree to the proposed
specification after being told by your staff that it is of a better
specification than the original and basically that's it. I have always
purchases Sony equipment because I considered the equipment and the
anticipated after service offered to be better than other manufacturers,
to say I am disappointed is an understatement, I am so disappointed with
the after service and my treatment that I have decided to written to you
outlining my case. I look forward to your reply before I colour my
attitude towards Sony for the future. When I wrote this I did not have
the reference No but I enclose my home address which should allow you to
research my case notes and make a suitable response.
David Pearson 28th
Aug 07