Sony India Complaints & Reviews

I purchased Sony ericson w700i (IMEI No.[protected] on 18/11/2006 and since last month i have display problem where i handed over my mobile on 03/11/2007 to

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Sony Ericsson is among the world's top five Mobile phone makers. But, their after sales service seems to be not at that standard. I have experienced the better service than this from other small players. Myself and my friend had the bitter experience of their after sales service standard recently at their authorised service centre, Compcare Services, Jayanagar, Bangalore.

My SE T630 was intermittently giving charging problem for past 6 months. Once in a while, it was not getting charged and apparently it was appearing to be a loose contact problem. I took the phone to the SE service centre Compcare sometime during July-07. The service engineer heard the complaint, checked the phone & charger and advised me to replace the charger saying that the problem is with the charger. I bought a new charger at a cost of around Rs.900/-. But, the problem still remained. When I complained this to Compcare again, the service engineer brushed the contact points and said, it is OK. And the phone did work for next 3 months without any problem. So, I unnecessarily spent Rs.900/- due to the improper analysis of their service engineer.

Again during Oct-07, the problem re-occurred. The phone was again intermittently not getting charged. Once again I took the phone to same SE Service centre, Compcare. Compcare collected the phone for repair. I was told that the phone will be ready in two days. When there was no response for next 4 days, I contacted Compcare. I was told that an IC has to be replaced and it would cost me Rs.450/- and service charges will be another Rs.250/-. I agreed for the terms. When I went to collect the phone next week, I was told that the phone is not repairable. I was charged Rs.150/- towards handling charges and the phone was returned stating that they are unable to repair it.

When I took the phone home and tried charging, the phone just was not getting charged at all. Remember, when I gave the phone for service, it was intermittently getting charged.

Everything is not transparent at Compcare. The bill and the delivery challan given to me were not in the name of Compcare Services, they were in the name of Smartcare Services!

When I narrated this experience to my friends, I was surprised to know from a colleague of mine that he too had a similar experience with his brand new, under warrantee K750i phone at Compcare Bangalore. An under warrantee phone was accidentally exposed to slight moisture and it started giving the same intermittently charging/not charging problem. He gave the phone to Compcare for repair. Compcare told him that the warrantee is void due to moisture exposure and he would be charged for both service charges and for the replacements for which he agreed. Compcare retained the phone for a month and later returned saying that the motherboard need to be replaced to rectify the problem which would cost almost the same rate of a new phone.

To his shock, the so returned phone was just not getting charged though earlier it was intermittently getting charged when it was given for service.

SE's own customer care system is no better. I posted my above complaint on SE web site. My case (numbered[protected] was registered and duly acknowledged through an auto reply mail saying that their call centre would contact me. But, nothing was heard for next two days. I called up their customer care contact number. I was told by their telephone support that, they are not in a position to tell me the status of my case since it was booked through e-mail/web and I was advised to contact through e-mail only. So, I followed up with an e-mail with all the details and supporting attachments. After next 2 days, I got a mail from their customer care thanking me for registering a case, again asking for Service tag No and phone's IMIE No. which I had already submitted through my e-mail.

I have provided these details again to SE and hoping for SE Customer support to come back. At the pace, SE is responding, makes me feel that I may need to post the developments again in this forum.

Due to these bad experiences, I advice SE mobile phone users at Bangalore to avoid Compcare, Jayanagar, Bangalore, since Compcare’s "daal mein kuch kaala hain".

I,Mr.Q George had purchased a Samsung 32" LCD TV from Sony Mony Electronics Ltd.- Vile Parle(West) Branch ON 6th November 2007 by a down payment by cheque no. 849648 drawn on Indusind bank of Rs.16912/- payable to Sony Mony Electronics Ltd. , the total cost being Rs.52,000, the remainder was in the form of eight post dated cheques of Rs. 4333/- each made to Bajaj Auto finance. The issue is that after six days after completion of all formalities neither Sony Mony nor Bajaj Auto Finance bothers to inform that it was not approved inspite of which they cleared the first downpayment . Not valuing the customer's time and not caring to communicate either regarding the status. Only after I made repeated enquiries of the delivery did they bother to tell me after a very long wait that the finance was not approved.Due to their incompetent staff & process, I, had to go thru a harrowing time while they were least bothered by the plight I had to endure.So think a ton before purchasing from Incompetent n Inefficient Sony Mony Electronics Ltd.

i bought sony ericsson j120i hand set, n it didnt worked for even a single day.and i have visted the service centre for atleast 10 times , at its service center both at hoshiarpur and chandigarh.
but they just reinstall the s/w then it work for few hour and then again hang up, ia ma very much frustrated with the service so i havve now decided to go to the consumers ,court

dear sir,
i have purchased sony ericsson W580i from sony ericsson outlet in indore,but new pice is defective (key paid break and heating problem) than i have submitted this phone to sony erisson customer care.......they commit me to replace new pice against this one..with in 7 days ....now thay replace with old one thay also have problem of key break and heating....misbehave and mis talk by exicutives.......so what can i do against company frade.....please never buy sony ericsson
akash agrawal
indore<[protected]@yahoo.com>

Dear friends, If you thinking of purchasing any items from Sony Mony Store, plz do not consider them. They are the worst people as for as customer service is concerned.

I have a SE W810i cell phone. I bought it just less than 4 months ago. Already there was a problem with the phone. When I gave it to the Sony ericsson authorised service centre at Jayanagar I block, bangalore they told me that it will take 10 days to deliver the phone. I had given it on 6th OCT 2007. Whenever I call them they tell me that the "phone will be ready tomorrow". I just want to know when will this tomorrow come. The service centre personnel say that there is a mother board problem. Till this day I have not had any proper response. What guarantee can sony ericsson give us regarding their motherboards that dont even last for 4 months?
So overall, the cell phone is not good & also the service is hopeless.

i perchase a sonyericsson w700i from mumbai(vashi)
my phone id id 4170b-a1022014 fccid:py7A1022014 type[protected]bv kajbf i am using this hendset from june2007 i have bill for the same.
my phone's speaker is not working good so i want to test it and chack in the service centre so please sand me address of sony service centre of sangli reason the add is sangli(maharastra) 416416. india. and my cellphone num is [protected]
i request you that please sand me address so i can solve my problem and get it repair within vorenty period.
PLEASE DO NEEDFUL AS SOON AS POSSIBLE
REGARDS
HARDIK DILIPBHAI VYAS
[protected]

Hi,

I have a Sony DCR HC 42 E camcorder with the LCD screen not working..from various forums i found that this is a common problem associated with DC 42 Sony cam and lots of Sony customers are having the exact same issue with their camcorders..can i get a solution other than paying 2000Rs for a known issue with Sony camcorders...

Thanks in Advance..

Vipin Jos
Bangalore 29

To,

The Soney Ericsson Mobile Dept.

Dear Sir/Madam,

Sub:- Complent about my Soney Ericsson set w550i

I was purchased sony ericsson mobile phone W550i model.THIS SET IS HEAVING LOTS OF PROBLEMS LIKE RADIO PROBLEM,RANG PROBLEM,BATTERY PROBLEM,HEADSET PROBLEM ETC....
i am trying to rectify from autherised sevice centre in Kolhapur (Maharashtra) from last 15-20 days & i am not getting any responce from that center.those peoples are saying within two days your cell will be replaced. Every time same comment will be given to me.
if any body knows about this please send me the mail.

Hope you do the needfull.

Thanking you,
Swanand Dinde
Jr.System Admin,
IBN Technologies Ltd,
Pune.
swanand.[protected]@ibntech.com
[protected]@rediffmail.com

To,
Sony India
I am a customer who given a television to repair in Pentagon Services on[protected] on Job sheet no-BA39198 they are not responsible through my Complaint and when ever i call they tell me we will inform you in two days and they have never called me until once in this 45days please take an action on them and get my tv repaired as early as possible my conatact No:[protected]

I purchased SE W300i on October 20, 2006. It worked well for almost a year, but when I tried to turn on the handset on September 30, 2007, it did not start. It screen was turning white and black alternatively.
I took the handset to the SE company repair center at Ripon Street, Calcutta. They took the handset giving me the memory card back and asked me to collect it in 3 days. No temporary mobile was given to me. My work/ job number was E32WK[protected]. When I called[protected] them on Oct 6, 2007 they told me that it would take a few days more and I should call them back later to check its status.
I have been keeping "checking status" since then.
The behavior of the service center people is really disappointing. There is some APARAJITA who hangs up the call at the middle of discussion. Sometimes they keep me on hold for almost 4-5 minutes. Sometimes they refer me to TANIA MITRA/ MOITRA, who is supposed to be handling my case, but unfortunately she is never "AT HER DESK". Sometimes they ask me to call a different number, but none receives those calls.
When I deposited the phone at the service center, it was under warranty period - but it is not anymore. Though they have confirmed that I would not have to pay for the repair since it was "deposited" in warranty period, I seriously doubt their honesty. I will be absolutely helpless if they charge me some huge amount.
I am a student and it is not possible for me to travel to the repair center every now and then. Needless to mention that I am depending on my friends' telephones. W300i took all my savings for years and it is impossible to buy a new phone. There is also possibility of having the same problem with a new phone anyway.
I really need help. If anyone have any advice, please e-mail me at my brother's ID [protected]@yahoo.com.

I had bought K810 from Mobile store Chembur, Mumbai on 26th September. During purchase I got a 128 mb memory card instead of 2GB memory card. I am constantly following up with Mr. Umesh(store Manager) for the 2 gb card, but every time I get a unsatisfactory answer from him. The Invoice No. is MH/01144/00001/5001.

HI, i am using sony ericsson T230 model from last two years onwards, recently i got a contact like this..
I have a contact with no name(it means it has saved with a space chracters) in that i have a number like this 5200. in Home,Work and Mobile, when i am going to delete it throughing an error like 'Failed', and also when i am going to give any other name in the space text it's not taking this is also gives an error 'Failed'.

what might be the problem is this any virus, how i got into this my mobile......

i need your help.......


Thanks&Regards.....
Kumar

FM RADIO NOT WORKING,BLUE TOOTH NOT WORKING ie,ONLY

RECIEVEING BUT NOT SENDING ANY DATA TRANSFER

SALORA has undertaken the Sony Ericsson service and the Lamington Road Service Center is operated by them. I submitted my Sony Ericsson K750i phone to the service center in July with the help of my friend. I had purchased the K750i phone on 25th August 2006 from Wonder Collections, Kalyan West and the phone is still in warranty.

The main joystick of my phone stopped working suddenly in mid-July.But all other functions are working till date. I operated the phone using numbers for some days thinking that it may be a temporary fault and later submitted it to the service center.

However, till date the phone has not been repaired. Its almost one month now and when my friend asked for the phone the service center replied that the phone's joystick has stopped working due to physical damage and waterlogging inside the phone.

How can they say that the just the joystick has allergy of water despite the fact that all other buttons and functions of the phone are working seamlessly. They discovered the fault after one month.

SALORA is a pathetic service center and now they are demanding 8500 rupees for replacing entire circuit board.

SONY ERICSSON PLEASE MAKE A NOTE OF THIS, YOU ARE LOSING CUSTOMERS DUE TO PATHETIC SERVICE. Nokia is better than you people , they have more service centers and intelligent people.

Dear Sirs,
I purchased a Sony laptop through PC World
nearly a year ago based on Sony's reputation of reliability and
performance, the laptop I selected was a Sony, price £799 not a cheap
laptop. Eleven months later the laptop failed when I needed it most, I
was working abroad on a project and I need a laptop immediately to carry
out the work I was involved with so I had to buy another...

I bought sony ericsson k550i cell on[protected]. After buying it give me some problems, and i ignore them, i think i don't know to operate this k550i. Now the cell give me trouble. When i charge my cell, i observe that its battery getting hot and it show wrong readings. Then i put it in service centre in ludhiana. At first they told me there is software problem, and now they told the its battery is defective and sent to replacement. And you will get your cell on 06 sep. I buy this cell from my pocket money. Now i don't want to that cell. Beware and do not buy this faulty phone!

Sir/Madam,
I have purchased sony ericsson K310i on 03 oct 2006 with IMEI No. [protected]. After using 2-3 months the set was switched off and when i contact my nearest sony service centre they change the software of my problem. i was also told that this set is not giving the proper battery backup but in this regard they didn't say anything to me. Than after hanging problem arises or when i make a call to other person sometimes the other person voice is not audible for me or restart my set. Than i again my nearest service center and told the above problem. The service center person told me that i will replace your handset on the beginning of the october before the expiry of warranty. When i go to the service center and told him this was the problem in my handset and you commit me that your handset will replaced on the beggining of october they told me now i cannot do anything for you. now my warranty is over on 03 oct 2007 and the service center persons give me the negative response on the last day of warranty period. so you are request to take the matter seriously and replaced my handset as soon as possible.
Hope for postive reply,
Yours Truly,
2 oct 2007 Ramesh Kumar
[protected]

I bought the combo drive (Sony) Serial No. 1118018 from M/s Microcare, Kharagpur, India Tel: [protected] at the time I bought a PC from them of model compaq Presario SR 11151L. From the begining I have not used the Combo Drive. When I tried to use it for first time after 3 months it was not working. Thereafter I requested M/s Microcare to get it rectified. They removed the Drive (CD writer+DVD Player) and took about 2 months to return...