dear sir,
i purchased Sony Ericsson K550i, imei #[protected] on 29.09.2007 from RPG Cellucom India Pvt. Ltd., shop # 305, Forum Mall, Elgin Road, Kolkata - 700020, ph # [protected], the phone was packed sealed, but to my utter surprise i found the phone had some specific problems -
1. the reception quality is very poor.
2. call drops are frequent.
3. the ear speaker delivers very bad sound.
4. the phone gets hot very soon effecting the ears too.
5. when am syncronising the phone with the computer with the usb cable, after completing my job, when am removing the usb cable, the phone gets automatic switch off and then on itself.
i took the defective set to the shop, one representative named Arindam ( ph # [protected] ) inspected the problem and found that i was correct, as the set was newly purchased i demanded the shop to change my phone and give me a new one, as i dont have any extra handset and without a phone these days its hard to survive, but they insisted that it should be taken to the service centre, which may take atleast a week or more. so i left my defective phone with them and was compelled to buy a motorola set for standby untill my set is coming from repair. prior i used SE K750i, P1, P990i, but am disheartened this time.
well if i am under warranty and the defective set is brought for complain within two days, am i wrong to ask for a new handset ?
i am a sony fan, but its difficult to take such a harrasment from the company i love most.
kindly look after my matter at the earliest, wich i beg to you.
regards,
debjit mitra
Aug 13, 2020
Complaint marked as Resolved
I am purchase my mobile on date: 9 oct 2008 in
SONY WORLD.Aundh, Pune-411001( Maharashtra. India)
Ph:[protected].
But there are some problem in my mobile month of May. So I am go to your authorise sony ericsson service center in Aundh. & repaired my mobile.
[protected]service center.
But at that time after 2 month again my mobile problematic
I am not statisfied your service. so I want to new mobile other wise back my money.
PLZ ACTION MY COMPLAINT OTHERWISE I AM GO TO CONSUMER COURT
Details Mobile:
model no: W760i
IMEI NO: [protected] ( FOR REPAIR IN )
IMEI NO : [protected] ( FOR REPAIR OUT )
COMPLAINT ID: SEO09MMS10250
PURCHASE NO: CR/03376
PRICE : RS. 15450.00
YOUR GOOD CUSTOMER
YOGESH S. IROLE
556/26( 1) PAWAR NAGAR THERGAON,
CHINCHWAD PUNE-411033
EMAIL: [protected]@gmail.com
mobno: [protected]
[protected]
I have given my cell W595 for repair on sep-5'09.Its slider was damaged.the service center guy said it wil take just a week,it has been more than a month now but have not received my cell back.i have already registered a complaint with sony ericsson but they r not helping either.my complaint id:85169331.Whenever i call them they say minor repairs have to be done.i am thoroughly disappointed.they are not even promising a date,they ask me to call after two days ,this happens evrytime.please help...