Sony India Complaints & Reviews

SUBJECT -
Complaint in respect of fault in newly purchased Sony Ericsson Mobile, vide voucher No: -, Invoice No- MH / 01017/00001 / 9264, and Model No[protected] Sony Ericsson C510 Black, IME: [protected] and issue of replacement thereof.

R/sir,
In referance to the captioned matter undersigned is lodging this customer complaint.
That infact the said mobile is purchased on 2nd Aug.2009 from, The Mobile Store, Essar Telecom Retail Ltd, Shop No.3, 4 & 5, Shah Arcade, Vasudev Balwant Marg, Panvel. ( Navi Mumbai).
There is a Frequent problem of battery charging and early discharge and for the same, I approached your store mentioned in caption. We were reffered to Sony Ericsson service center in Old Panvel. Wherein our complaint has been lodged vide no- SE309KM110171 with service center ( M/s. Krishna Mobile Center). The tecnician there in examined the mobile handset and told that the motherboard is required to be replaced. We pressed for issue of D.O.A. certificate. The service Center owner told that at present he cannot issue D.O.A. certificate. However he assure to issue the same on Tuesday ie on 11 Aug 2009. Thereby consulting Sony Ericsson Company Executive.
Kindly do the needful in order to replace the mobile handset at your end. It is not expected from such qualified brand to not to provide service to the customer who approached your shop relying, keeping faith in your brand name and goodwill prevailing in the market.

It may be treated as any Customer Complaint which in Case not solve, give right to me to approach appriate Officers or Forum.

Thanking You.

Yours Faithfully,

Dhananjay M Chaudhari.

I contacted Sony serivce centre for three times and every time I get reply that part which you require is not available and please contact after a month.

Sony ericsson has a worst service ever seen.

When callled to the sony help line they gaave me a address of a service center which has been closed before 2 years.

In a city like Pune I am facing these problems then the situation would be horrible in the rest cities.

I strictly suggest every one not to buy Sony's product because of their bad service.

This is the link of my previous complain which I lodged yesterday

http://www.consumercomplaints.in/complaints/sony-ericsson-w200i-c228388.html..

Today when I went to the Sony Ericsson service center @
Aryan IT Services, Poddar Court,
gate no- 3, 2nd floor, 18,
Rabindra sarani, Kolkata, W.
Bengal, Kolkata - 70001 [protected]

Firstly they behave rude with me, one of the lady out there don’t know how to talk with a customer.. Simply spoiling Sony Ericsson’s name.

They returned me a faulty set and nothing was displaying at time of returning me the phone, the problems I was having with my joystick its not working properly and connectivity problem with computer and charger too and some time its showing memory card rejected.
And everything was fine leaving this, I was happy with my phone…

What they did only god knows, they provide me with this information that there is a problem in the liquid and I need to change the entire circuit board which is payable under warranty, my warranty is going to expire on this august (12/08/09) Now just help me out what should I do with a toy phone.. Nothing is coming in my display completely they destroyed my phone..…

They just provided me with fake information, that there engineer returned it..

As I am concern there is no problem like that or else they could have said me before taking it on (30/07/09) They asked me to give them money or else its of no use, ,

Simple they damaged my phone and now they denied to repair it with FOC.

They were showing me some of there own made documents if there is any problem with liquid they are not responsible & tried me to write on there satisfactory form someday later which they will keep in the dustbin..

As I am concern, my phone was Ok and working properly.

Please help me out so I can see my phone in that condition before giving them..

Avik Sarkar
[protected]

I have a sony ericsson w200i phone and its under warranty period. For last couple of weeks I am facing problem with my phone’s joystick, not working properly and connectivity problem with computer and charger too and some time its showing memory card rejected..

So I went to the service center Aryan IT Services,
Poddar Court, gate no. 3 2nd floor,
18, Rabindra sarani, Kolkata,
W. Bengal, Kolkata - 70001
[protected]

They lodged my complain on 30th July, 2009 with the above said problems..

Now Today when I called them up (06/08/09) in the morning and providing them with the work code no.. One lady from the other end told me that my phone’s display or liquid is completely damaged. When I asked her how?? She said me to visit the service center and I need to pay them regarding the damaged display within the warranty period.
Also I asked her what about my problems that I had.. she told I need to change my damaged display first.

When I handed the phone to Mr Manaoj who was in the reception over there, its was absolutely Ok and no sign of display problem even I am using it and never faced any problem with my display…

I don’t know what they did with my phone.. Or they want money from me with giving fake things of my display damage, my phone’s warranty is going to expire this month 12/08/09, Rather, If I assume that there is a problem with my display, so they need to replace that free of cost as its under warranty period. Isn’t that so..?

Please help me out regarding this and what should I do know..? These types of service centre are ruining the band name of SONY... People are loosing trusts and there behavior are horrible...

sir,
i had sony ericsson w 350 i, which i had submitted to its service centre on 19/06/09 for repairing(phone was dead) and my set was within warranty period (purchase date-16/08/08).since then i have not received my
set (it's almost a month and a half ). please help me.

IMEI NO.-[protected]

JOB SHEET NO-SE309VSV10204

address of service centre- vasnavi services
shop no- 6&7, plot no- 45-46, mohan park,
west guru angad nagar, laxmi nagar, delhi-92
(opp. bses and radhu palace)
ph no[protected], [protected]

Dear Team

i have bought my sony ericssion phone 28/10/2008 from mobile store . The phone was damaged and getting on after two days. i sent it to service center, they returnt my phone after a month and assure that phone will be replace if any prob will occurred. but last month phone speaker and jack was not working so i submit it to service center on 17/07/2009 and they gave me 10 days time.now 22 days has past but my mobile is still pending. they are not giving me any respons.

Pls help me

No body is giving response.
Here is the Mob: of the company person :
sandeep:[protected], [protected] arvind(Sony erricssion)


Job sheet no: SE -30 9VTC10410
Mobile model:k530i
Price: 7490

RESPECTED SIR,
THIS IS ASHIM FROM AMRITSAR, PUNJAB...I WANT TO STATE THAT MY SONY ERRICSON HANDSET IS LOST WITH AIRTEL CONNECTION..I PURCHASED IT FRM HALL BAZAR AT AMRITSAR...THE IMEI NUMBER OS THE CELL PHONE IS :[protected]..SO I WANT THAT THE SONY ERRICSON COMPANY NOTE THE IMEI NO AND JAM THIS PHONE.AND MAKE IT USELESS...AND ALSO WANT THAT THIS IMEI NUMBER SHOULD BE GIVEN TO AAL THE SIM SERVICE PROVIDER TO FIND THE CELL PHONE BY TRACKING THE IMEI NUMBER...ND ALSO WANT THAT THE SIM CONNECTION SHOULD BE DISCONNECTED...PLZ HELP ME
WITH REGARDS
ASHIM

I have problem with battery & charger these are not working at all. Now I have not geeting genuine battery & charger Please give me detail of authorised dealers of Sony Ericsson in Mumbai where original battery & charger will get in reasonal rate otherwise I have no use of my hanset.

Sony Ericsson Contact Center, Ticket: 78532806>>>WorkorderNo.SE309TEC12042>>CaseID.78405154‏
I have submitted my Phone on 14th of July 2009 and i received a call on 24th July 2009 from one of sony engg. and he said >>> "we unable to resolve your mobile charging issue and only can do jog dial alinement and software format and if in anyway we try to repair charging issue may be your mobile go to DEAD mode and in that case we not responsible for that" Then i told him not to do anything and handover my mobile back.

I call again to Technocare on 27th that i am coming to collect my mobile than he said please come tomorrow (28th) evening, Now i called again on (28th) to Technocare than a receiver response that my mobile is in under progress and they working on my mobile, Finally i receive my handset on 31st July 2009 after paying Rupee 520 and warranty of 1 month, when i kept my mobile for charging upto 2 hour i found my charging issue is as it is and not charging, I Know its under warranty for month now but what about the time period they waste of mine and one more thing my handset body also not closed properly.

Please tell me what i do now.

maine ek sonny erricsson ka phone sony p1i, imei no[protected], 28/8/2008. ko welcome general store se kharida tha 18500 me, ye phone feb.2009 me khrab ho gaya. maine isko march 2009 me fortune mobile service faridabad me jma karwa diya jo ki sony ka service centre hai. problem sahi na hone par unhone naya mother board do mahine me chage kiya jiska imi no tha. [protected]. fir bhi phone sahi nahi hua. iske bad maine phone dusre service centre par dia jo 2 no faridabad me hai jishka naam mobile vision hai maine apna phone 11/6/2009 ko jama karwa dia tha jiska complain id hai - SEO[protected] aur costercare me compalain id hai SE[protected]

sir do mahine ho chuke hai mai hamesa phone karta raha hun but abhi tak phone nahi mila isliye apka darwaja khatkhataya hai maine plz help kare meri



vijay kumar
[protected]
[protected]

Dear Sir / Madam
I purchased sony ericsson mobile(Model no W580i) from your authorised dealer in Vadodara.(Mobilewala GF-5, 6, 7 D tower, Kunjplaza, Lalbaug rd, Vadodara.) on04-11-08 in 9, 650=00. Invpoce no. 14320. Suddenly on 13-07-09 Phone display showed abnormal bliking. After some time there was no display on screen at all. On 14th July 09 I went to Mobil Wala shop for checking instument. He gave me service station address i.e. Shreeji Times 61/66, Marbal Arch, Opp. Vanijya bhavan, Race Course, Alkapuri, Vadodara. There they have checked & kept phone for display replacement & told me it will take 10 days to procure the display. But till today this fellow is not responding any thing about delivery of phone. Will you inform me What to do?

SIR/MAAM,
I have been purchasing sony ericson mobiles twice in this 2 years and it was fine till i didn't take it to the service centre. The last phone that i purchased was W580i nd it had problems within 6 months. When i took it to borivli service centre during warranty period they repaired the phone and gave it to me in 15 days. Again after 2 months it automatically stopped working and this time i gave it in Vasai service center where they gave me after a month. But again it stopped working and this time the warranty was over. But i took it to Borivli service center again where they told me there was display and strip problem and charged me high amount but assured me to rapair it in a day since they wanted money because in warranty its free so they don't return till days. But i couldn't beleive them hence immediately i went to Vasai centre where they told me some other problem that IC of mobile wasnt working. I was shocked both centres were showing different problems and were charging differently. And then it was found by others that service centres purposely interchange the parts of mobile to earn money and even if a small problem is created as big and charged high. Its happening with most of consumers.
I request you to take an action and help me that they compensate me for this.THANKYOU.

My sony ericsson w 200i with airtel gsm sim no. [protected] was lost on 06.11.08. IMEI no.[protected]. The set was purchased at Subhiksha trading services, 13/7, R.K. Mutt Road, Mylapore, Chennai in the name of Mr. Srinivasan. kindly arrange to get me that set at the earliest for which act of kindness, i shall be grateful to you.

Dear Sir,

I purchased G900 handset of Sony Ericsson on 18/04/2009, within three month o[censored]se i faced problem of TOUCH SCREEN NOT WORKING on 28/06/2009 and i submitted the same in Authorised service center.

After continous follow ups i got it repaired on 12/07/2009.

On 16/07/2009 angain i faced problem of HAND SET GETTING HANGED. on 17/07/2009 again i submitted the same at authorised cervice center.

There is no reply of my mails from sony ericsson, the call center persons are not even ready to provide Sony Ericssons India Head Office Address also.

I need my money back as this is defective product having quality problem.

Please guide me in this matter.
Best Regards,

Sachin Deshmukh.
New Delhi.
[protected].

With ref to the subject matter, for your kind information I have recently purchased (15th Jun 09) Vaio Z 46, serial nos.7000826 & To my utter surprice After using it for just 3-4 hours only, I found problem in workmanship on a top end sony machine which is costing Rs 1, 00, 000, my detailed comments is as under,

1.I noticed Damaged mark on left hand side of Hinge due to LCD screen bruishing while opening & closin
2.It was even shown to Your Mr. Sunil & he also acknowledged the problem on LCD screen bruishing
3.I have further noticed that now one more mark has also appeared on the right hand side of same Hinge

I am following up with Mr. Sunil / Setpal of SONY[protected] via phone calls & emails (allwyn.[protected]@ap.sony.com & CC: sonyindia.[protected]@ap.sony.com) since last 15-20 days, but unable to get any reply. Request you to help us.

Sachin mody
[protected].

THIS IS A COMPLAINT AGAINST SONY ERICSSON AUTHORISED SERVICE CENTRE:VIDEO CARE, KAMAL APARTMENT, GROUND FLOOR, OPP.SHARANPUR ROAD TEL EXCH, CANADA CORNER, NASHIK-422002.TEL:[protected].
OUR SONY ERICSSON HANDSET W5801 HAS BEEN GIVEN TO REPAIR IN THE ABOVE SERVICE STATION ON 5 JUNE 2009 AND THE REPAIR WAS TO BE COMPLETED IN 15 DAYS. OUR JOB SHEET NO. IS 4385. THE REPAIR WAS OF REPLACEMENT OF HINGES. BUT TILL DATE I.E. TILL 28 JULY WE AREN'T GETTING SATISFACTORY REPLIES NEITHER THE CONDITION OF OUR HANDSET. WE TALKED TO SERVICE HEAD OF NASHIK AS WELL AS SERVICE HEAD OF SONY ERICSSON INDIA BUT IT IS SHAMEFUL TO QUOTE THATA COMPANY LIKE SONY ERICSSON IS SO NEGLECTFUL TO SO STAUNCH CUSTOMER COMPLAINTS. I UNDER RIGHT TO COMPLAINT ACT URGE YOU TO TAKE A NOTE OF THIS DISRESPECTFUL ACT AND DO THE NEEDFUL AS SOON AS POSSIBLE.
THANKS.

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I am A.veerakumar, I am using a sony ericssion mobile from past 3 years. I lost my mobile phone of model j230i (sony ericsson) on 26/07/2009(sunday) during shopping of saravana store(new bulding complex 2 nd flore) – kids block, 8.15PM to 9.30 PM. At Chennai(T.Nagar), i am working in Bangalore, my native place is kanchipuram, Can you please help me to find my mobile... If any one find my mobile please inform me as soon as possible, my contduct address given below,

Thanking Ypu,
A.veerakumar.

Phone details:
J230i Dark Chroma ( Laminated)
Mobile Phone No: [protected]
IMEI:[protected]
e-mail [protected]@gmail.com
present Phone no: [protected]

Dear Sir/Madam

I bought Sony Erricsson K530i mobile on 25th February 2009. Since i have purchase it got to repaired 2 times. Still it is not working. Again it is with sony erricsson service center for repair. They also not giving proper response. Since i have purchase it aporx. 2 month it is with service centre only for repair. Within 6 month this mobile had same problem. I am not sure whether in future it will give good performence.
I also inform to Sony Erricsson compnay through e-mail.

The Complint ID is 78300378 & 110265. I just fed up with this phone. I want replacement with new mobile.

Sir, please looks into the matter and do the needful.

Yours Faithfully.

Vikas Sawant

Hi,

I purchased a Sony erricson mobile W580i from one of your Sony-erricson outlet in Gurgaon, Jumbo Electronics Corp., Ambience Mall on 25/03/2009, Invoice no : #12925.

Unfortunately I lost my mobile phone on 23th July, 2009 Morning around 8. A.M. I have asked the cellular provider "Airtel" to block the services for the mobile number +91-[protected] and that services for that phone number have been barred.

I called Sony erricson customer care to please block my mobile phone with following details :

IMEM No.[protected]
Sony Erricson : W 580i ( Black Body)

but It was really shocking to hear that they couldnt provide any assistance for the request.

I have filled an FIR against the lost mobile phone. I would request Sony -erricson to please block this mobile phone with IMEM details mentioned above immediately.

Looking forward to your immediate response.

Regards,
Sarvjeet Singh