[Resolved]  SOTC — Faulse promise by SOTC Ahmedbad Branc

Dear Mr Sunil Gupta,

COO, SOTC





Me with my family Enjoyed Rangilo Singapore Malaysia package (Tour Code FAR[protected]A).



It was a excellent experience there at Singapore & Malaysia. We have enjoyed a lot there.



But sorry to inform you the experience to get the passport ( after visa), ticket, tour voucher & insurance.



Almost a month prior from the date of departure we had submitted all required document to Ms. Prachi from Ahmedabad office.



I was suppose to apply for schengen visa, so it was requested to her to returned the same by 27th of April, and she had confirm the same as well.



From 25th April we had stated followed up with her regarding passport and tour detail, since we did not received any response from her or received multiple confusing reply from others from your office we tried to reach Mr. Shailesh.



On Monday 27th after being approached to Mr. Sailesh we received the reply for tour details from Ms. Prachi.



Meanwhile, I postponed my trip to schengen trip and informed Ms. Prachi also. She even confirmed me that she will retuned the all related documents after getting visa by Monday 4th May. Since then till tour stated we had harassed a lot to close. I am giving some of the example I am furnished herewith for your ready reference.



1 It was committed by Prachi to returned the passport and others document on 4th of April. On 4th morning is was told to my person whom I sent to collect passport that it ha not come yet and will return on 5thMay .

2 Again I had to sent a person for the same on 5th May and come to know that the said documents will come on 6th May.

3 Meanwhile we tried to reach Mr. Shailesh several time but most of time he either did not received call or replied that he was busy in meeting.

4 6th May again I sent a person to collect my papers in the afternoon and confirmed by Prachi that the cargo has got late from Mumbai resulting she can not returned.

5 When I called up Mr. Shailesh, he confirmed that some of his collogue has flown from Mumbai with all this document and will be deliver by evening.

6 Evening when I called up Prachi, came to know that again cargo has got late and she confirmed that even in late night she will manage to deliver the same.

7 At last I received the same on 6th May night almost 0000hrs. Obviously at my residence. HATS OFF Ms. PRACHI.

8 The escort no was given by your office is only for Singapore & Malaysia, there was no assistance at either at Ahmedabad or Mumbai.

9 Even I was told by Prachi that it will a thorough check in and immigration will be done from Ahmedabad Airport itself, but surprisingly I found it is not so from carriers representative at airport. While I called her she lied that the through check is not possible which was informed to her by Airlines on 8th may, I personally enquired the same and found from airlines that it’s not that they are having system problem, the same is not allowed even.



In a word your Ahmedabad office operation is completely mess. Experiencing such poor customer orientation I was quite panicked about your international operation, but found it was amazing.



Then how the part of such team could irresponsible? No courtesy call, many a times I found my persons are waiting as they are having meeting, are you still working on sachivalaya culture?



I tried to find out why are they doing so, from Mr. Sailesh, but he simply avoids customer and send them to his junior collogue to handle. I am not keen detailing anymore from you even, only concerned is to update the experience from your Ahmedabad office.



Regards

Bhavesh Upadhyay