[Resolved] SOTC — lack of commitment, lots of lies, cheating and keep changing statements .

[Resolved] SOTC — lack of commitment, lots of lies, cheating and keep changing statements .

S Socrates Ponnusamy from Chennai, Tamil Nadu

I have taken Europe tour package for July 25th 2009 with SOTC Chennai and paid Rs 80000 as a deposit on 13th January 2009.One Mr.Rajiv the Assistant sales manager has book the tour and while book the tour he has told that the deposit money has refunded in case of cancellation and only 1000 rs per passenger will be deducted from our deposit. When we booked the tour they told that the tour date they have told 25th is confirm date and there will be no change in that..I have gone to his office for my Dad's visa process that time they told that they have changed the date to 24th July 2009 but never informed us either mail or phone. I myself came to know that and asked then they said the mumbai office has changed it..So I immediately asked the written confirmation for the tour for the July 24th but they have never give as such and finally we have requested them to cancel the tour in first week of may but yet there is no proper reply from them .I have sent so many mails and my brother has gone to his office personally for the refund then they told that they will process and give the payment in a week time. when we asked afetr a week they said that the tour is confirmed and they will not refund the money that too they have not given in writing. These people are big liers and never keep their words and communicate us properly. We have given the documents for Dad's visa and informed that my dad is leaving to USA by 27th April and One Miss.Santhiya has promised that they will get us the visa in time but on 25th April they told that they didn't get the visa yet and will be getting by 26th April.. My brother personally has gone to SOTC office and sat there from morning to afternoon and finally they told that the visa has not come so we have changed my Dad's ticket and paid extra Rs8000 because of their in proper service. Finally they are not ready to refund our Deposit money of 80, 000 and keep dragging us saying that they need to get approval from Mumbai office and I have called them and sent a mail as well to the mumbai office and they need one week time .They Sotc Chennai office is terrible. lack of commitment, lots of lies, cheating and keep changing statements . Regards Socrates Ponnusamy Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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liyakat sahikh

from Mumbai, Maharashtra

They have spoiled our international summer holidays 2010, plans at the last minute. We were due to fly to Australia on 15th May'10 with SOTC, Mumbai. We booked for the Australian Splendour-13 days tour with the Kandivali(W) branch of SOTC with their Sales-in-charge Ms. Swati, in the first week of March'10. Booking amount of Rs.63000 & copies of our passport were collectes from us. Then their was no whereabout from the branch. We were trying to talk to Ms.Swati in vain as she never took our calls. Then in the last week of March when there was no response from their end we threatened to cancel our tour, then Ms. Swati took pains to contact us & promised to collect our documents for the visa purpose. On 3rd April'10, someone was sent to us from their office to collect our original passports & the rest of the docs. After this again Ms.Swati went into a missing mode. In the meantime we were vehemently trying to contact her & the kandivali branch again in vain & the people working there trying to pacify us by saying that they know their work well & we were getting hyper. Normally SOTC collects the payment towards the tour before 1mth from the date of travelling, but this time it was already less than 20days left for the tour & yet there was no visas confirmation or payment information from their end. On the 27th April, we get a call from Ms. Swati, saying that our visas could'nt be our daughter's passport was expiring in August'10, which is less than 6mths norm from the date of travel as per the international travel norms. Then we tried to postpone our tour to 29th May'10 by trying to get the renewed passport thru "Tatkal" services from the passport office. As I was the guardian for my minor child, my passport was to be submitted along with hers. When I was trying to submit the passoprt docs on 6th May'10, with the passport office, my passport was rejected as it was damaged. I got a rude shock as this has happened at the time when our original passports were kept in the kandivali branch of SOTC. This proves that the SOTC staff is inefficient in handling important douments like passports with care. Nobody in SOTC is responding to our calls & complains So i do agree that SOTC has taken people for granted.