SOTC jaipur — cheated in terms of cancellation charges

Address:

Udaipur, Rajasthan

hello

Mantely harassed by Mr. Sanjeev Bhargava while planning the honey moon package for far east and now delaying the passport return and Rs.20000 which has been firstly asked by him to process the package request.

I was planning my honey moon trip to far east Malaysia and Singapore, I trusted SOTC so got the number of sotc jaipur and marked them a mail mentioning my tour requirements.
Mr. sanjeev from jaipur reverted back with the package details and a approx. cost of the package, then finally when I moved ahead they asked me to forward mine and my wife’s passport and a cheque of Rs.20000 in the favor of kuoni to make the final tour package.
I forwarded the required things then the final package cost was given to me previously the package cost was Rs.90000 per person and the final cost that he gave me was Rs.102178 then I said ok.
Then what went wrong was one destination was langkawi islands there I asked a stay of 3 nights and in my first requirement mail also it was 3 nights at langkawi but the package offered to me was mentioning it as 2 nights when I brought this thing in the notice of Mr. sanjeev he refused to agree that, he has previously forwarded me the package cost with 3 nigths at langkawi but when I forwarded him the mail that he has forwarded me previously it was clearly mention as 3 nights at langkawi then he accepted the fault this was the first issue that came.
Secondly when I told him to mark me a mail mentioning that this is the final package cost and rs 20000 has been forwarded by me and balance amount that I have to forward on 09.06.2010 4.00pm after 2 hrs at near about 6.00 pm he gave me a call and told sir Rs.2000 more I will be charging you per person due to some mistake in the room category at langkawi, then I said sir before going this is the condition then what will happen when I will be out of my country and since you are continuously changing the tour cost after giving me the final cost and not keeping up to your commitments so kindly cancel my booking and when I asked will there be any cancellation charges then mr sanjeev said no since nothing has been booked so no cancellation charges will be there, so within one week I will transfer the amount of rs.20000 in your account and within 2 days I will return your passports.
But now after 5 days he says that there will be cancellation charges of Rs.8600 since I have already booked flight tickets and till date I have not received both the passports
Now this is not right since he was not trust worthy I thought to cancel my booking when asked about any cancellation charges he refused neither he had mailed me any such cancellation policy , but now he wants to charge me the cancellation.
If at the time I asked him to cancel the trip if he would have intimated me about this cancellation amount then I would have not cancelled the booking that time he said no cancellation charges on 09.6.2010 but today on 14.06.2010 he says that there will be cancellation charges.

Now I am stuck up and felt cheated I want some action about this thing .

concern person:
Sanjeev Bhargava

Executive – DO-IT-YOURSELF JAIPUR

…..…………………………………………………………………...⇄
Outbound Division, Kuoni Travel India (Pvt) Ltd.



206,2ND FLOOR, Brij Anukampa

Ashok marg,jaipur- 302001

P +[protected] • F +[protected] •
M +91 [protected] •

. mailto: [protected]@kuoniindia.com • www.sotc.in • www.kuoni.in

kindly look up to the matter

regards
gaurav kothari
[protected]
udaipur
rajasthan