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[Resolved]  South Madras Gas Agency — delay in cylinder refill

consumer no. sm 36739...

Booking has been made before navarathri. I also mentioned that during that time we need the gas desperately. At that time no booking no or ref no. was given. I was told within ten days the gas will come. Today after repeated reminders thro the week i was told my gas was booked only on nineteenth.
The staff are really reckless and there is no proper booking system or order in the way things are maintained. We have busy careers and its impossible to keep calling everyday or begging them.
Is this fair for a customer who has been with them for 22 years plus............
They never bother to give a responsible reply.
Can someone help............. this is a basic utility.
I think they need to be pulled up to answer.

sm 36739
Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet


I have made a booking on Feb 12 through the automated system. the booking got confirmed through a message . however, It was not delivered - upon checking the status - it says the booking has been cancelled. I have no clue how and why. I have been trying to reach south Madras Gas agency to clarify this. But no one seems to pick the phone or it is busy . I have still not got an answer and not got my cylinder delivered. by chance one of the days after continuous trying, I spoke to the person who said it will be delivered. but still I have not got the same.

I am disgusted with the service and support.

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