[Resolved]  Southern Railways — IMPROPER WORKING OF ATVM AND LOSS OF MONEY

hello sir...
As a citizen of india i would to bring to your kind notice an incident which happened early in the morning setting off a mood off tone for the whole day.I had to travel to Guindy from St.Thomas Mount in a local train in Chennai.Calculating the rush present at all hours at the ticket counter i have purchased a SMART CARD for my family.On Sunday my daughter had to attend an Competitive exam and early morning to avoid the rush i swiped my card for ticket. Once the transaction was over my amount of Rs.8/- was deducted but the ticket didnt print. When questioned about the railway authorities people in the ticket booking counter gave a very irresponsible response. When i shouted at them in disgust of the happening they insulted me showing faces and using a false slang. When asked for refunding of the money or issuing another ticket in place of the money i have lost because of the smart card they denied as well people inside came out and switched off the machine. They very carelessly said i[censored] have any grievances just inform the station master we will see to it. when informed the station master also gave a very cold response.I again purchased a return ticket standing in the queue to attend the exam. There was no proper response as well i request the railway authorities to refund the money to my account. If there is a proper response then i would wish to submit my smart card number privatley in mail.Thank you,.waiting for the complaint to be attended.