[Resolved]  Spar Hypermarket — Customer Service Problems

I wanted to register a formal complaint about an incident that I witnessed today at Spar's Koramangla hypermarket, in Bangalore. There is no emal address available anywhere in Spar's website(s) to address customer complaint- hence I am lodging this here.

I'd visited Spar hypermarket today evening at around 2030 hrs, along with my wife & 3 year old child. I parked my Honda Civic car in the parking & went into the store for my shopping. The location of the parking was allocated by one of the parking attendents. Upon my return at 2130 hrs, I noticed to my horror that someone had hit my car from the side, leaving a large scar. I looked around to locate a parking attendent, as it is quite usual to see someone man the parking area. Not only did I not find anyone manning the area, I had to walk all the way to the basement of the building- to the parking supervisor's desk- to call someone to come & have a look at the damaged car.

My woes didn't end there. I had to request the supervisor to come & have a look at the incident & to help me. It took almost 20 minutes for the first supervisor to turn up. Upon inspection, he very casually said that there was nothing that could be done, as the parking in-charge had already left for the day & anyways the car could've been hit anywhere. I demanded the person in-charge to be contacted, so that this could be brought to his notice. After much discussion, he finally dialled the parking in-charge's mobile number. The conversation that followed was almost inaudiable. The person on the other end, named Mansood, switched off his phone, saying his battery was dead!

Post this, I also tried reaching out to the Store Manager, but was unsuccessful, as the concerned person apparently had left. I was already stranded at the parking ramp for more than an hour by then, trying to have someone responsible look into the incident. My wife in the interim went to the Reception, so that she could find someone there. She was provided a contact number for a person named Mr Jacob, the Assistant Store Manager, for whom she left a message. Since he'd left for the day too, she came back empty handed.

Finally, realizing that there was nothing that could be accomplished today, I left the store in frustration. By then, my 3 year old daughter had fallen off to sleep in the car- without any food or water!

The reason I am lodging this complaint is to bring out a few factors:

1) If Spar is charging a customer parking fees, I would expect them to take care of the car left in their care. I would understand completely if someone came & banged the car & the parking supervisor reported this to me. Accidents do occur. But to leave the area unmanned, & then to feign ignorence is simply not acceptable.
2) Secondly, if I need to bring an issue to someone's notice, is there no one that I can turn to? People in-charge will switch off their phones, show me the rule book on why they can't help me & moreover & be rude?
3) If a customer comes to the store with a baby, is it not common courtsey to make sure they are made comfortable, while a complaint is looked into? One doesn't expect the child to be made to sleep in the car backseat, while the parents are trying to locate the store manager for lodging the complaint!
4) Most importantly, what is the modus operandi for lodging a complaint? Spar's sites do not carry an email address, phones are not answered, I see an utterly callous attitude of the staff... where does one go?

Please have someone responsible reach out to me & provide me a resolution. I would like to be compensated for the distress that I & my family underwent, by the sheer negligence of Spar's staff. I have always held Spar in high light, but that belie[censored]nderwent a major set-back today by what I saw.
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Aug 14, 2020
Complaint marked as Resolved 
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NEHA IS MIS BEHAVE
Spar hypermarket DELHI
I'm regular customers my sopping is 2043 is not
Destbot is free gift 5kg atta Pay rupee is 40
Mis NEHA csd contre
My bill no[protected]
Ph no [protected]
When i was going to eat bakery product at spar rajaouri Pacific mall i find cockroaches moving inside the display box.now I never eat or buy anything from any spar you don’t able to manage hygiene then why open food court at spar?? I have live clicks in my iPhone you can clearly see how cockroaches moving around the food.it’s really very disgusting. I can’t able to upload photos here because of large photos. I can email you all live pictures my email id is [protected]@gmail.com and my contact number is [protected]

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