[Resolved]  Spice Jet Airlines — Close counter before 30 minutes

Address:

Kamrup, Assam

Dear Sir/Madam,

I have booked a return journey ticket in spice jet from Mumbai-Guwahati-Mumbai. The return ticket was on 4th of July 2010. While reporting we reported around 34/40 minutes before. But spice jet already closed the counter and didn't allow me to board the flight. Very unfortunate that rather than helping the customer the guy ( Name "Suraj") arguing with me from 10/15 minutes. I requested him to allow us as its still more than 30 minutes, which according to the rule the passenger should allow. But he ignored me completely and didn't help me out . He is very rude, manner less and abusive. When my wife came back from the counter saying the counter closes then this guy "Suraj" wrote the time as 14:25 (Where as he already delayed the time arguing with me more than 10 minutes). This guy even misbehaved my wife. I already filed a complain with Spice Jet regarding the same.( Complaint ID : 13864). He was shouting at his pick and when my wife came near the X-ray machine, he shouted and said "Get out from here" to my wife. Then I got very angry and said "Stupid, you don't know how to talk to a women". In which he again raised his voice and started shouting more aggressively "Don't use slang language". Poor fellow don't know the meaning of Stupid. It's really shocking that a private airline employee behave such a way to customers.

After all this I called up their ground manager( Who is again absent and available on phone after I contact the airport Terminal Officer). It is again very unfortunate that no spice jet employee trying to help us by proving the ground manager contact number. I narrated him the story over the phone and and he promised to help me. The Manager( Mr. Sagar) provided me a alternative ticket of next day for two persons which costs me around 15,000 INR. I like to mention such a help is waste for any customer, where I the next day ticket in less than 15,000 in all the other flight. Just to mention I got indigo ticket in 13,100 INR ,next day.

The entire stuff of spice jet is non cooperating , expressionless and and not friendly.

My point is now,

1. They should take action against Suraj, due to whom I miss the flight and have to go through mental harassment.
2. They should reimburse me the entire ticket money as well as the money I spent to buy a new ticket next day(13,1000) + My and My wife one day Salary.
3. Should bring all of them to book who are responsible to close the counter before 30 minutes. Few more customers were with us , who faced the same trauma. Spice jet don't have enough counter to provide customers and hence they close to counter before 30 minutes and provide the counter to some other flight.

I have attached the ticket where the spice jet employee(Suraj) after arguing with me for more than 10 minutes wrote it as 14:25 , if his intention was to help customer he could have saved that 10 minutes and help the customer, which is 25+10 = 35 minutes before the scheduled departure (14:50) of the flight.

Therefore, I request you to kindly take this matter to your court and oblige me.

Thanking you,
Chandan Phukan
Mumbai