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[Resolved]  Spice Jet Ticket — Amount charged to Credit Card when ticket not issued

I was trying to book flights from Delhi to Goa on 14th November as they were using the special discount for children. After the amount was charged to my AMEX Card I received a message that the seats do not exist anymore and it will not be charged to my CARD.

I booked this again second time and could do the booking and noticed that the price for one sector has gone up.

But surprisingly I noticed that Spicejet has charged this amount twice against my AMEX Card.

The first booking of Rs 27,356 was for 4 adults and 3 children. The Booking id did not ask for the date of birth. While booking second time, we noticed that one child will be more than 12 years on the travel date, so it was changed to 5 adults and 2 children and booking was made.

The amount Rs, 27356 should not have been charged to AMEX Card as the booking was never made and the display also said so.


Number: XXXX-XXXXXX-01007

14/11/2009
35964.00
SPICEJET (BILL DESK) GURGAON INDIA
MISCELLENEOUS
MAM[protected]
REFERENCE NO: 31022


14/11/2009
27356.00
SPICEJET (BILL DESK) GURGAON INDIA
MISCELLENEOUS
MAM[protected]
REFERENCE NO: 31003


Punya Palit

Amount charged to Credit Card when ticket not issued
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Complaint marked as Resolved Aug 14, 2020
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