Spice Mobile - Knight M 6900 — Hanging/rebooting

Address:

Delhi

Respected Sir/Ma'am

I Dr Sachin Tewatia bought Spice mobile , model - KNIGHT 6900 on Friday 23 September 2011 from Spice retail Limited , G-3 ,Gedor House , 51 Nehru Place , Delhi ,Invoice number[protected] , customer ID[protected]

The hand set is not working problem since the day I bought it
1.Whenever I use the "Opera Browser" it starts normally and then automatically rebooted it self
2.While listening music it hangs
3.Battery is also creating problem

I want to return the handset and wants my money back or at least get the handset replaced

I called today to your customer care number[protected] , the executives told me that I have to go service center to get it repaired,please tell me why should I use the handset which has to be repaired with in less then 24 hours of purchase.

Do the company have any Return or Exchange policy as DOA-Dead on Arrival

Please guide me what to do further or otherwise I will take the matter to "Consumer Court"


With Warm regards
Dr Sachin Tewatia