[Resolved]  Spice Mobile Ltd / M 3636 (Black) — Problem with Mobile Handset: Early Delivery Requested

Address:

Ghaziabad, Uttar Pradesh

Dear Sir,

I am Vipin Kishor a Spice Moible consumer. I have bought a handset of this brand (Model No: M3636; IMEI No:[protected]; INV No:[protected]; Spice Retail LTD, 41, Ambedkar Road Ghaziabad, UP-201001 on dated 15th May 2010). This handset had some technical problem (problem with the display screen including battery back-up issues). On 10 of June, I had approached the nearby Spice Mobile service center (GNH Telecom, 1st Floor, Tilak Bhawan, Sharma Market, Atta Chowk, Sector-27, Noida; Complaint No: SUP[protected]. I submitted the fresh phone on the service center. They assured me that the repaired handset will be delivered to me 15 of June, they didn’t follow instead gave another date of delivering the repaired mobile on 20th of June, but strangely the phone was not delivered on this date too. They informed me to collect the repaired handset by the end of June (expected on 30th of June, 2010).

I am facing active trouble in my every business communication due to the negligence in handing over the repaired handset. But, being a loyal customer of Spice mobile, I have enough faith in their timely service and reputation. Sir, I would like to request you to seriously consider my request and early delivery of the repaired handset.

Please send me an email response confirming the actual date of delivery of the mobile handset correctly addressing the technical problems mentioned above.

Vipin Kishor