[Resolved]  Spice Mobile Phones — misbehavior of service provider

Date : 16th January 2009

To,
The customer care centre,
Spice mobile,

Subject: Letter of Grievances

Respected Sirs,

Myself, Manoj G. Jain a customer of your Spice cell phone has some grievances regarding your service center and I would like to let you know how customers are treated rudely and would like that you as a member of and for customer will take some steps and don’t let the customer down.

I have purchased a Spice cell phone Bill No.2522, dated 07/04/2008 Model no. SPICE – D-88, IME No. [protected]

From : VARIETY STORES
21, Ajanta Shopping Center,
Salabatpura,
Surat – 395002

Charging slot is not supporting to the mobile battery charger as well as Software of my Spice Cell phone is not accessing network connection inspite of SIM Card being inserted and having proper tower and battery facilities. So, I have reported about the same to Rakeshbhai a contact person at Spice Cell Phone service centre namely ( M/s. Priyancy Care Centre, LG – 17, Panchratna Tower, L.H. Road, Surat ) dated 04/12/08 and they kept it for 1 Day. Next day when my staff reached there and asked for the cell phone they handled it back declaring it to be out of warranty period and added that charges will be applicable for getting it repaired inspite my cell has some period of warranty yet remaining to its credit. When I called them to get me aware of the fact they asked me to come and meet. During meet we have got long conversation and at last they refused for the mobile service providing an immature reason that they don’t have proper techinician to handle the matter asked back for Job Sheet.




I again visited Service Center the very next morning and asked them for the solution they got aggressive and in rude arrogant style the told “We are proper Kathiyavadis ( Gujaratis ) and we have this pattern of working.” I again requested them to get it sealed so that I could get it repaired from other service center as nobody will take it for service if it is not with seal. They answered in a angry rough tone so embarrassingly that they will not do it. I told them them that it is not the way to handle Customers and their grievances. They answered in a ill mannered way “It is our way of doing work and we will work in this manner only, further we are the only Dealer in South Gujarat of Spice.”

So, I kindly request you to take immediate steps for the betterment of Customers and kindly let your Service Center know what should be the style of behaving with Customers. If it is not possible for you take some measures I will be compulsorily forced to approach District Forum for getting my Grievances redressed. I think you will help not only me but the customers at large and evade the monopoly style of your dealer and will make others know that CUSTOMER IS KING for Spice and they are working for it also.


Thanking You,

cc to :"[protected]@spicemobile.in" <[protected]@spicemobile.in>;

Yours truly,


Manoj G. Jain
(M.No. [protected])