Dear team,
First of all note down all the details about mobile :
Imei number - [protected]
Imei number - [protected]
Purchase date - 01/11/2012
Invoice no[protected]
Model number-mi-425
This mobile is in service centre since 25th june 2013, but after continuous follow up, i still don't have my phone back. Now you can imagine, how pathetic and worst your service are : (My phone had some problems with screen, (There were no display on screen). Hence, i decided to submit phone to service centre on 25th june 2013. Firstly, your service centre staffs refused to take phone without even investigating. (This model is out of warranty). After begging and showing invoice to them, they have kept my phone and said, "come in 7 days".
After that, horror starts!
No one was picking phone in service centre.
Call to customer care : they usually say, "please contact service centre for exact details".
Finally, after lots of drama, finally customer care told, "your phone is ready to pickup from service centre, kindly collect it".
When, i visited service centre on 20th july 2013, i found, touchscreen has been corrected but not fully functional and in addition to previous problem, bottom buttons stopped working : (I again spoke to customer care and they said, submit your phone and it will get fixed.
Again same story started, call to service centre, call to customer care. Finally customer care responded on 31st july 2013 and told "you can collect from service centre" but speak to mr. Shailender first (Some staff of service centre).
Here, one more twist arrived, when shailender said (Your phone is not turning on, but we will fix this and collect tomorrow).
Today (01 aug 2013), i visited service centre : problems were still there (Screen not fully functional, buttons were not working) and this time body has huge scratches (Seems like has been intentionally scratched somewhere).
The worst part is: phone was in continuous use from 12 july 2013 to 19 july 2013 (Anyone can identify from call history to unknown numbers). Ucbrowser was installed and has huge browsing history of porn websites during mentioned period.
If this is the service, you are providing to customer, then it's better not to commit warranty on mobile phones.
I need a new phone of same model or better instead of this phone. I can't accept this phone, which has been used by someone else in rude manner and used for browsing porn. I have family and kids at home and i know they are more sensible than your service centre staffs.
Looking for your positive response.
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