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I have similar experience. I have been trying to get across from last 3 days without success. I hope IOCL is watching such post to improve their customer service
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This agency is very bad. They never receive the phone calls. I even spoke to the IOCL customer representative. Even she was very rude and was telling that this agency caters to "so many " customers
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SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003