[Resolved]  Standard Chartered Bank — Unable to redeem reward points and bad customer care

Address:

Bangalore, Karnataka

I am holding Standard Chartered Bank Manhattan Platinum Credit card. I have purchased for some big amounts and got my reward points. Reward points are the main attractions offered by this card since it will allow the user to accumulate 5 credit points for every 100 Rs purchase.
When i try to redeem my reward points, it was given in the site saying that shippings will be done in 15 days time. But after waiting for 1 month i complained the customer care number of Standard chartered bank(Ref. No 679336) and they promised that the shipping will be done in 7 working days. After that i recieved a call saying that there is a delay in shipment so I need to wait for 3 more days. After 5 days i was not recieving any call so i called the customer care again and the executive informed that there system is not working correctly so asked me to mail the complaint to customer.care [Customer.[protected]@sc.com]. After done with that i waited many days only to see that my order got cancelled.
Now my second order which i ordered on Sep 8 is going through the same process. I have logged the complaint (ref no848408) and after several follow ups i got a call saying the order will be shipped in 3 working days. After 5 working days i am not getting any updates on that and the status of my oredr is still Readytoship, i complained again(ref no 974113/f01). Now they are telling to wait for another 3 working days.
All these calls are chargeable and it is charging me around Rs.10 every call. I have made lot of followup calls and never getting my order shipped. This is really frustating and cheating the customer. If i cannot redeem the reward points, what is the point in using this credit card which never send statement ontime and updates when a payment is done. This really sucks.
If i am not getting this order done, i will update through all social networking sites that Standard Chartered Bank Credit Card Sucks.........