[Resolved] Standard Chartered Bank — Late fee by changing due date anytime of their own | |
I have a credit card ending in 8188 named for Yogita rao. I had an emi account and paid all the emi on time every month since 5 years. At times, they charged me late fee and I questioned why they said you did not pay on time. I asked them this why my due date. They change my die dates without prior notification every now n then. Hence, I cannot even setup auto pay on account. This last emi of mine was late due to date confusion only. Upon sending multiple emails n having calls over cx support. They said, the date keeps on changing but, you don't check your statement on email why. I do not have access to email of mine. Nd the sc application does not show anything. Not even details of my emi paid nd not paid amounts properly. I had raised this concern multiple time n the challenges that I face due to poor application n information n not sending sms to me prior. I had even asked not to change my due dates but no luck. I'm done with them. I want to take this matter legally now cuz I can't pay more. I am not at fault. I have paid all the payments n this late fee I can't take it. It hits my credit score. I can't take it. Not adding email that I have sent as I have nit received a single response. I do habe a call recording of todays conversation where she said, you have to pay as the bank changes the dates n charges are valid. I'm not payin n I can't pay. I can't send that recording if required. Unable to add screen shots Was this information helpful? | |
Dec 18, 2023 Complaint marked as Resolved Resolved Standard Chartered Bank customer support has been notified about the posted complaint. Verified Support Nov 22, 2023 Standard Chartered Bank Customer Care's response Dear Customer, This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on[protected] regarding the due date change and late fee on your credit card with the Bank. We observe that the details provided are insufficient for the Bank review your query. Hence, we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively. Alternately you can reach out to our service channels with the details for us to assist your further. Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time. Regards, Standard Chartered Bank Verified Support Nov 25, 2023 Standard Chartered Bank Customer Care's response Dear Mr Rao, We refer to your Complaint registered with the Banking received by the Bank on 21st November 2023 and acknowledge receipt of the same. To investigate the matter further and address your concerns, we have registered a complaint with Reference number [protected]. We will try and resolve the problem as soon as possible. If we can’t to do this on the spot, our complaint handling officer will get back to you with an update by 12th December 2023. Kindly bear with us in the interim. Regards, Standard Chartered Bank | |
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+91 11 3940 4444
+91 11 6601 4444
19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on[protected] regarding the due date change on your credit card with the Bank.
We observe that the details provided are insufficient for the Bank review your query. Hence, we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively.
Alternately you can reach out to our service channels with the details for us to assist your further.
Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time.
Regards,
Standard Chartered Bank
If you have intention of solving it; solve it here.
Whatever the ### you need to solve it explain it here. Your ### cx service n bank do not provide any SUPPORT n charge me unnecessarily all the ###ing time.