[Resolved]  Standard Chartered Bank — Immediate Attention Required: Harassment by Collection Agents

I am writing to bring to your urgent attention a matter o[censored]tmost concern regarding the conduct of your appointed recovery agents. Despite my ongoing efforts to address outstanding payments on my credit card, I have been subjected to relentless and unacceptable harassment in the form of multiple calls to both myself and my family members.

The numbers used for these calls, specifically [protected] and [protected], have caused significant distress and inconvenience to me and my family. I must emphasize that such behavior is in clear violation of the commitment made by the bank to refrain from contacting my parents and resorting to abusive tactics.

I demand immediate clarification on the basis for these calls and insist on an explanation from Standard Chartered Bank. This harassment is unwarranted and must cease immediately.

I expect a prompt response and swift resolution to this matter. Failure to address this issue satisfactorily will leave me with no choice but to escalate this complaint further to the consumer court and police action.

Thanks
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Apr 17, 2024
Complaint marked as Resolved 
Standard Chartered Bank customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2024
Standard Chartered Bank Customer Care's response
Dear Valued Customer,

This is with reference to the query that you had mentioned at https://www.consumercomplaints.in on[protected] regarding your complaint on your credit card with the bank.

We observe that the details provided are insufficient for the Bank review your query. Hence, we request you to click on the following link https://bit.ly/2XMJPhr and share complete details including account details, registered email ID, registered contact number for us to review and respond conclusively.

Alternately you can reach out to our service channels with the details for us to assist your further.

Please be rest assured that at Standard Chartered Bank we constantly endeavor to understand the needs of the client to provide better client experience every time.

Regards,
Standard Chartered Bank
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