[Resolved]  Standard Chartered Bank — Poor Service- Delay in Getting Details

To
The Branch Manager
Standard Chartered Bank,
90 M G Road,
Fort, Mumbai-400 001


This is with reference to my account jointly with my mother in the above mentioned branch.

My late father Mr. G V Narayanan was an ex employee of A & Z Grindlays bank. After his demise, mother was getting her pension through the bank. We have given a standing instruction to my above account to transfer Rs.1,000 to our local bank, The Maharashtra State Co-op Bank Ltd. On a regular basis it was being transferred to my local bank account.

In the month of December, when I went to update my account with the MSCB, found no credit entry in the statement for December 2007. But at the same time my Standard Chartered Bank statement was showing a debit entry of Rs.1000 with a message "Standing INS DR A/C No_____ Of.

I logged a complaint with the phone banking officer on 09/01/08. My complaint no. is NOIL010811. Told them to check at their end, whether this cheque / DD was sent to MSCB. I need a proof of delivery, so that I can take the matter up with MSCB. They said within 48 hrs I will get an update. Till now no one bothered to update me.

Again on Jan 14th I called. Ms.Anaga (executive) said, she will again forward the complaint to complaint dept. Told her, I wanted to escalate the matter & wanted to talk some senior person. She said, someone will definitely call me by 12 pm. If not, then can go ahead & escalate. No one called me.

Same day again I called around 1pm. Ms.Hetal attended my call. I told her, I would like to speak to one of the senior. She said, one of the seniors would call me by same day evening.

Incidentally one Ms Reshma called me on 14th evening. She said, will revert back on 15th Jan. No one reverted.

Today i.e. 17th Jan, again I called. Ms Anaga attended co-incidentally the call. She said, she doesn’t have any update.

In addition to this, I have already logged complaint through the internet & sent a mail to customer.[protected]@in.standardchartered.com. But still the situation remains same.

If this is the status of a widow to get her pension, then I can understand the quality of service from this bank.

Regards,

G V Pradeep
[protected]