[Resolved]  Standard Chartered Bank — EXCESSINVE CHARGES, HARRASMENT ETC

CREDIT CARD NO [protected] IN THE NAME OF MUKESH JAIN
I want to draw you attention that I had made a purchase of air ticket for which I was supposed to make the payment to the bank I have issued a cheque no 282287 dt[protected] drawn on obc Shahdara for Rs. 23,200.00 and gave Rs. 100.00 as cash ( vide receipt no ND401C292231 and ND401C292230 respectively dt 12.08.2008)
I was informed that the same cheque was misplaced by the bank and again in place of the above cheque of Rs. 23200.00 I issued a new cheque amounting to Rs. 22,000.00 vide ch no 282291 dt 26.09.2008 drawn on OBC Shahdara and gave Rs. 1200.00 as cash ( vide receipt no ND401C303148 and ND401C303147 both dated[protected] subject to assurance that no late fees and interest and reversal of late fees and interest previously imposed.

after making the above payment i am regularly receiving call from the bank on daily basis and giving me threat to make the payment which i was not supposed to make and i was asked to settle the dues forcefully and at last to avoide the mental harrasment i had settled the amount to Rs. 3,000.00 ( Rs. Three thousand only) against the outstanding of Rs. 5934.00 vide the settlement letter from the bank letter no-NDL26619 dt. 27.03.2009 and accordingly I have made a payment of Rs. 3,000.00 in cash to your agent vide receipt no ND401C343115 on 31/03/2009.

after making the payment of the settled amount of Rs. 3,000.00 i am again harresing by SCB bank to make the balance payment with new penalties and interest.

The Standard Chartered bank is cheating and harrasing me and it is badly affecting my life

I have written mail to the bank and bank replied as under:-
Date: Fri, 26 Jun 2009 16:35:35 +0530
From: card.[protected]@in.standardchartered.com
To: [protected]@hotmail.com
Subject: your recent communication to us (KMM2448232I15977L0KM)

Ref : 06/09/039491 /KG/CRD

Dear Mr. Mukesh,

This is with reference to your e-mail dated June 20, 2009

We confirm that your card ending 2917 has been invalidated in our
records. We note from your communication that you have entered into a
settlement towards the outstanding balance in your card accounts. We
are in receipt of the settlement offer letter issued to you by the
bank.

Further, we have received your payment for Rs. 3000.00 towards the
settlement of dues in your card account and the same has been credited
on 31/03/2009 to your card ending 2917.

We have arranged to reverse the outstanding of Rs.4220.32 in your card
ending 2917. Post reversal, there will be nil balance in your card
account. We request you to ignore any further statements on this card
account.

Assuring you of our best services always

Yours sincerely,


Karthik G
Officer - Customer Care

Sir I am still receiving the threatening calls from bank mostly from ph no[protected] on regular basis and i have quoted the above waiver letter of the bank so many time but they are not ready to accept this and Now they have starting to degrade my reputation by calling my relatives and friends(Phone No[protected] which is not acceptable to me at any cost and i have been asked to deposit a sum of Rs 7000/-. by the bank

i hereby request you please help me to get justice
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Sir,
I took a housing loan of Rs.496000/-(Rs.Four lakhs nine six thousand only) from Standard Chartered Bank for 20 years in July’2003 starting a floating rate @9.75% and paid EMI of Rs.4705/-. In 2005, I was applied for reducing the rate of interest when all bank was reduced the home loan rate. The bank was accepted my letter and reduced my terms period from 20 years to 16 years whereas EMI was same.
In this connection, I would like to bring to your kind notice that after regular payment of 7 years out of 16 years the remaining period due to pay will be 9 years(i.e. completing period 2019.). But I am surprised when I asked to phone banking department regarding my closing period, they told me that my loan will be closed on 2025.

Whenever they were increased home loan rate the bank never inform me, once I got information from phone banking this year that home loan rate has been increased so I immediately change my EMI from Rs.4705/- to Rs.5347/-, but before I know anything my loan period already increased 2019 to 2025 (6 years).
When all bank reducing their rate recently then why they are not reducing the rates.. I would like to know is there any lap on maximum interest rate & what control R.B.I. has on this bank.
Lastly, I clearly tell you that I am not in a position to pay loan till 2025.
Waiting for your reply,

Sincerely yours,

Barun Kr.Ghosh
Home Loan A/c No.41531965

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Standard Chartered Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    48%
    Complaints
    1721
    Pending
    0
    Resolved
    778
    Standard Chartered Bank Phone
    +91 11 3940 4444
    +91 11 6601 4444
    Standard Chartered Bank Address
    19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
    View all Standard Chartered Bank contact information