[Resolved]  Standard Chartered Bank — Dispute on credit card transaction

I had two transaction in dispute as mentioned above for total amount of Rs. 116,000/- (Rs. 58,000/- each). This had happened on 23-Aug-2011. On seeing the SMS for these transactions, I've called the service desk within 10 minute for dispute, also blocked the card and got a new card. I've received one communication (letter) from SC on 7/Sep/2011 acknowledging the dispute. Per this letter I'm given to understand that this transaction has happened in Chittore from Alukkas Wedding Centre.

While seeing this month Credit Card Statement I notice, the interest been charged on these transactions. I've not received any further communication on this other than the acknowledgement letter. If you trace the call I've made to dispute on 23-Aug-2011, you can notice that the call originated some where close to were I live and you will not see any connection to Chittore. Also I've no business in Chittore.

I would request you to look all my transactions for past 10 years, I've been prompt in payment and have never disputed in the past. Also you will notice that, I've no transaction from Chittore area in the past as well.

I've not made these transaction and strongly believe this has not been looked seriously. The amount in dispute is not a very small amount for me to make the payment without actually transacting. I do know if any transaction made above Rs. 100,000/- SC bank would have called the customer for confirmation. Who ever is this has been smart enough to make multiple transaction under Rs. 100,000/- so that I do not get a call from SC for verification.

File No: I/R/08/2011/866

I request you to look into this and help me in this issue to resolve by cancelling the transaction from this from my account and recalculate the interest amount accordingly. Also I've not received any copy of the proof from the bank for this till today. But now am asked to pay for transaction that i did not make.