Standard Chartered Bank Credit Card — Fabricated Bill

Address:

Bangalore, Karnataka

Hi,
On my platinum Standard Chartered credit card account no ************8460, I received only one outstanding bill exactly one month after I had applied for the card. I made the payment and after that there were some intermediate transactions, but I didnt receive any bill/neither any sms nor any call for any outstanding bill payment.Then suddenly in March , exactly after 3 months of first bill, I got a call that I have to pay 24k as outstanding. I asked the customer care to send the bills, but I got no mails.Then I again called the customer care to send me bills for jan, feb and march and I found that gross misappropriation has been carried out on the bill.From january to March, service taxes has been levied for non payment of the bill where I had never received any statement of bill for any month during the said period.I complained to the customer care and made it clear that I will only pay for the outstanding minus taxes and interests and I wont pay for any tax and interest and I made a payment of 21k as per my calculation.

Now in April month statement, again I found that the old service tax and interests have been recalculated to show a gigantic figure.

My questions for Standard Chartered Bank are very Simple :

1.Is it not the duty of the bank to inform the customer from time to time through email/sms the outstanding to be paid for the particular month?
2.Is it not surprising when the customer care does not have a clue about the outstanding when in standard chartered site, they give customer care number to clarify all doubts?
3.How can you levy charges on non payment of the bill when you have not informed the customer how much payment he has to make ?
4. Is it not duty of customer care to send bills to the customer when the customer complains about non availability of card statements.Is it duty of customer to remind the customer care time and again to send bills to his email account?
5. The customer care now says to send a mail to card.[protected]@sc.com which they could have said earlier when I complained about the fabricated outstanding bill.

I have requested standard chartered bank to reverse all taxes and interests since I had applied the card lest I will be forced to block the card and file for a consumer case.