Standard Chartered Bank Credit Card — Unfair and Arbitrary late payment charges levied

I received the Credit card statement 8 -9 days prior to due date. Stan Chart says they send statements 22 days prior.
Anyway I deposited the cheque on 6th of the Month, 3 days prior to the due date.
Next month I receive the statement stating there is a delayed payment. Why should I be held guilty for their Ineptitude?
When I call their Customer Care - It's actually 'Harassment Center'
the CSE - Athya Patel, insists that I am at fault. The attitude was ' I know the absolute truth' What you say is totally false and irrelevant.' When I asked her to give the name of Ombudsman, she needed half an hour to get it. Connecting to the Manager also requires 30 mins. She also stated that charges cannot be reversed, as they already have done quite few times previously. I asked her to give me details, she says she does not have the details. She then passed me on to the escalation manager Ms Savitri, who almost immediately informed me that charges are being reversed. But this lady also did not know the name of the Ombudsman of the Bank. She asked for 5 mins, I called back in 20 mins, still the name was not available. So much for their stated mission of Improving Customer Care and Minimum
Customer Satisfaction guarantee.

WE SHOULD ALL SIGN AN APPEAL TO THE RBI TO CANCEL THE LICENSE OF THE BANK. ANY BANK WHICH FAILS TO PROVIDE SATISFACTORY SERVICE SHOULD BE PENALISED A PERCENTAGE OF THEIR CAPITAL EVERYTIME NUMBER OF COMPLAINTS REACH 100. THIS WILL ERODE THEIR CAPITAL AND OVER A PERIOD OF TIME BE FORCED TO CEASE OPERATION BY ITS OWN WORKINGS.

LET JOIN HANDS. THE BANKS ARBITARILY CHARGE EXORBITANT FEES, WE TOO SHOULD HAVE THE SAME RIGHTS AND PRIVILEGES

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Regards,

Praveen Das