[Resolved]  Standard Chartered Bank / Credit Card — AN UNHAPPY AND FRUSTRATED CUSTOMER OF STAN CHART SINCE 2002

Dear Madam,

I was a user of Credit Cards as per numbers below :

1. [protected]
2. [protected]
I have had done a full and final settlement on 2002 vide your letter dated 30th April'2002 with Ref No:JE/APR/385/2.
Issued By Stan Chart Bank, (On my one of my visits to Stan Chart at Phoenix Mills Compound, Lower Parel, Mumbai)

SHOCKINGLY, One month back i came to know (When I called up Customer Care) that an amount equivalent to Rs.1319.27 was still showing as an outstanding against one of my credit card number [protected] .

I was not aware that this amoount was pending, as there was NO COMMUNICATION FROM THE BANK STATING THAT THE ABOVE AMOUNT WAS PENDING. HOW SUCH AN EXISTENCE O[censored]NPROFESSIONAL PROCESS FROM A PROFESSIONAL BANK; WHICH FRUSTRATES ME FURTHER.

I informed the customer care that i have already made the full and final settlement (as per details above). I then "begged" for zeroing my credit card account.

They asked me to fax the Full and Final Settlement letter with Kind Attn as "ZEROISATION OF CREDIT CARD A/C".
Moreover, I faxed to the Customer Care and all time I got the "expected"
(Since i tried numerous times since 3-4 YEARS I MEAN YEARS, then finally gave up faxing) reply THAT THEY HAVE NOT RECEIVED THE FAX AS MY FULL AND FINAL SETTLEMENT LETTER.
I was left with NO OTHER OPTION TO MAKE THE requisite payment of Rs.1435/- (Inclusive of other charges - Bank Visit etc)., WHICH I DID "PROMPTLY" at Stan Chart, Chembur Branch, Mumbai on 12th May'2008.

I therefore requested the customer care on 12th May'2008 (Ofcourse!!After making the requisite payment of Rs.1435/-) itself that please update your records and issue me a certificate stating that "I do not owe any money to the bank" (or ZEROISATION OF MY CREDIT CARD ACCOUNT )

Eventhough i made calls to the bank, but unfortunately no care for customers.


Now iam tired through all means and iam left with only option to request(or"plead") or beg to issue me the NO-Dues letter from Stan Chart that i owe no money to Stan Chart (ZEROISATION OF ACCOUNT LETTER)

Hope so, the Bank takes a serious view of this matter.

Anticipating this service from you, so that my perception about the bank changes favourably.

Sanjeev Shrivastava
C-42, Kendriya Vihar,
Sector-38, Nerul (West),
Navi Mumbai - 400706.
Maharashtra STATE.

Cell :[protected]