I have been holding Stanchart credit card for nearly 15 years. Since last 1 year or so, I have been having problems in the bank recognizing my payments. I have supplementary cards and get one bill from Stanchart. I used to pay the outstanding amount for all cards through one cheque. Since last one year, I have been having frequent but inconsistent recognition of my payments through online. Some months, the payment is apportioned to all cards while some other month it doesn't. On months when it is not done correctly, I have to call the phone banking and have it rectified. It was done as well. last month, similar problem happened and I complained but the apportioning did not happen. More over, Stanchart lost the cheque I deposited. I gave evidence with a photocopy of the deposit acknowledgement. Till now, there is no response on that from them. Subsequently, for the current month, I had piad all outstanding through a cheque and I have the acknowledgement from Adyar branch teller having received the cheque. Today, my card is blocked.
This is absolutely reckless behaviour from standchart. I would like to bring justice to me.
Kasturi Rangan R Was this information helpful? | 
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